Can't edit the notes in Contacts in Outlook 365

Anonymous
2019-01-22T11:12:35+00:00

Hello,

I have the strange behaviour that I can't edit some of mine existing notes in my Contacts.

I have several existing contacts (View = Card but I dont think it matters, because in other view it also won't work) with some notes, sometimes I can edit the notes in a contact and there are other Contacts where I can't edit the notes. All the other fields I can edit.

Any idea what to do?

Kind regards,

Bianca

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-02-01T22:33:12+00:00

We posted a known issue article to track status, https://support.office.com/en-us/article/can-t-edit-the-notes-field-for-a-contact-fb8394ce-04ce-48b5-bae4-be46f77f10fe?ui=en-US&rs=en-US&ad=US.  

The Outlook Team found the root cause of the issue.  It has to do with the way Outlook handles that field if the contact has the PR_TRANSPORT_MESSAGE_HEADERS property.  The only workaround for existing contacts today is to use MFCMAPIto remove the PR_TRANSPORT_MESSAGE_HEADERS property.

As part of the investigation the product team is trying to understand what could be setting that property.  Maybe it is an add-in or other solution.  If anyone sees the message header being added and knows what it setting it please let me know.

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  1. Anonymous
    2019-04-29T09:49:47+00:00

    I too am having this same problem, since the January 2019 update.

    It seems to me that it may relate to contacts that have been brought forwards over a number of years, that came from older (stand alone) versions of Outlook.

    It would be good for M/S to quickly solve this issue.

    Warren

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  2. Anonymous
    2019-04-29T19:38:46+00:00

    Thank you Gabriel Bratton for this fix. I downloaded and installed the Outlook Spy app and was able to remove the offending property. Now what I saw when I inspected the property may or may not be of help to you. I am going to share it in case it is of any help getting to the bottom of this. We used to use Vipre Antivirus and it seems it may have been the culprit in my case but you will know better than I as I am no coding guru.

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  3. Anonymous
    2019-04-29T19:54:26+00:00

    Vipre was also used in my environment. The explanation in my earlier post is still true that all the records with issues were old, pre-Exchange records. Hope this helps.

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  4. Anonymous
    2019-04-29T20:40:03+00:00

    Thank you for sharing the findings.  The fix for Monthly Channel is expected to go out starting early this week.  You can check the Update History page to see exactly when it is released.  The Monthly Channel fixed build will be 16.0.11601.xxxxx.

    For the other subscription channels and for MSI/perpetual we will update this topic with the expected fix dates as soon as we get them, https://support.office.com/en-us/article/unable-to-edit-contacts-appointments-meetings-or-tasks-within-outlook-fb8394ce-04ce-48b5-bae4-be46f77f10fe?ui=en-US&rs=en-US&ad=US.

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