Can't edit the notes in Contacts in Outlook 365

Anonymous
2019-01-22T11:12:35+00:00

Hello,

I have the strange behaviour that I can't edit some of mine existing notes in my Contacts.

I have several existing contacts (View = Card but I dont think it matters, because in other view it also won't work) with some notes, sometimes I can edit the notes in a contact and there are other Contacts where I can't edit the notes. All the other fields I can edit.

Any idea what to do?

Kind regards,

Bianca

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-02-01T22:33:12+00:00

We posted a known issue article to track status, https://support.office.com/en-us/article/can-t-edit-the-notes-field-for-a-contact-fb8394ce-04ce-48b5-bae4-be46f77f10fe?ui=en-US&rs=en-US&ad=US.  

The Outlook Team found the root cause of the issue.  It has to do with the way Outlook handles that field if the contact has the PR_TRANSPORT_MESSAGE_HEADERS property.  The only workaround for existing contacts today is to use MFCMAPIto remove the PR_TRANSPORT_MESSAGE_HEADERS property.

As part of the investigation the product team is trying to understand what could be setting that property.  Maybe it is an add-in or other solution.  If anyone sees the message header being added and knows what it setting it please let me know.

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  1. Anonymous
    2019-02-09T16:59:37+00:00

    Thank you, can confirm this solved my problem.

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  2. Anonymous
    2019-02-06T15:38:46+00:00

    If you can update the contacts within the first two weeks of downloading Outlook Spy there is no charge.  The add-in developer asks if you use it beyond that to pay.  Depending on the number of contacts it should be pretty fast to make the changes.

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  3. Anonymous
    2019-02-06T04:14:01+00:00

    $$80 bucks though, if it takes you more than two weeks. I should write a macro for everyone.

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  4. Anonymous
    2019-02-06T00:55:06+00:00

    Thanks a bunch. I used the OutlookSpy method and it worked.

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