Can't edit the notes in Contacts in Outlook 365

Anonymous
2019-01-22T11:12:35+00:00

Hello,

I have the strange behaviour that I can't edit some of mine existing notes in my Contacts.

I have several existing contacts (View = Card but I dont think it matters, because in other view it also won't work) with some notes, sometimes I can edit the notes in a contact and there are other Contacts where I can't edit the notes. All the other fields I can edit.

Any idea what to do?

Kind regards,

Bianca

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-02-01T22:33:12+00:00

We posted a known issue article to track status, https://support.office.com/en-us/article/can-t-edit-the-notes-field-for-a-contact-fb8394ce-04ce-48b5-bae4-be46f77f10fe?ui=en-US&rs=en-US&ad=US.  

The Outlook Team found the root cause of the issue.  It has to do with the way Outlook handles that field if the contact has the PR_TRANSPORT_MESSAGE_HEADERS property.  The only workaround for existing contacts today is to use MFCMAPIto remove the PR_TRANSPORT_MESSAGE_HEADERS property.

As part of the investigation the product team is trying to understand what could be setting that property.  Maybe it is an add-in or other solution.  If anyone sees the message header being added and knows what it setting it please let me know.

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  1. Anonymous
    2019-01-30T20:27:31+00:00

    Our office is having the same issue at random on Outlook 2019.

    Ribbon Bars are different as well.

    The contact that is un-editable has internet headers

    Microsoft Mail Internet Headers Version 2.0

    Received:      by ourmailserver.net  id <******@ourmailserver.net>; Wed, 9 Oct 2002 18:28:57 -0700

    content-class: urn:content-classes:person

    MIME-Version: 1.0

    Content-Type: text/html;

        charset="iso-8859-1"

    Content-Transfer-Encoding: binary

    X-MimeOLE: Produced By Microsoft Exchange V6.0.6249.0

    Subject: The Contact Name

    Date: Wed, 9 Oct 2002 17:28:57 -0800

    Message-ID: <******@ourmailserver.net>

    X-MS-Has-Attach:

    X-MS-TNEF-Correlator:

    Thread-Topic: "Thread Topic"

    Thread-Index: AcJwda6bic1wTJakSmi2aSeFwXGU5Q==

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  2. Anonymous
    2019-01-28T16:48:19+00:00

    Thank you for sharing the details.  I'll investigate further and update once I know more.

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  3. Anonymous
    2019-01-26T00:32:18+00:00

    Lynny,

    Can you post a picture example of the internet header?  I am not sure where that is appearing in order to try and repro it.

    Other things to add: 

    • The account that the Contacts are in is an Outlook Data File and is a .PST. There is no email account associated with this account. Not sure if that matters but it is not a MAPI account.
    • If I copy one of the Contacts whose notes cannot be edited to a MAPI account with a Contacts folder, the Contact stays not editable.
    • I am using Companion Link (DejaOffice) for syncing this account to DejaOffice Cloud. However, this is reproducible by copying an affected contact into any MAPI email Contacts folder, as mentioned above.
    • I checked the contacts data from the same Account on another Windows 10 Pro PC running version MSO (16.0.11126.20192) 64-bit and there are no problems with editing any of the Contact's notes.

    Contacts unable to edit notes

    Contacts able to edit notes

    Internet Headers Contents from first internet headers photo:

    Return-Receipt-To: "Lynny Moore" <*** Email address is removed for privacy ***>

    From: "Lynny Moore" <*** Email address is removed for privacy ***>

    Subject: =?iso-8859-1?Q?#PMT_-_Make_a_Payment?=

    Date: Mon, 20 Mar 2017 08:48:01 -0500

    Keywords: Suppliers

    Message-ID: <*** Email address is removed for privacy ***>

    MIME-Version: 1.0

    Content-Type: multipart/mixed;

    boundary="----=_NextPart_000_0B18_01D33729.309D5340"

    X-Mailer: Microsoft Outlook 15.0

    Thread-Index: AQHdfoPNDEC8KqwGY9u4f9ag5ZuLzA==

    Content-Language: en-us

    X-MS-TNEF-Correlator: 000000000B2171****3061F32E4AA97A8B4EA97792B3

    Disposition-Notification-To: "Lynny Moore" <*** Email address is removed for privacy ***>

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  4. Anonymous
    2019-01-25T23:44:31+00:00

    Lynny,

    Can you post a picture example of the internet header?  I am not sure where that is appearing in order to try and repro it.

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