Cannot print from outlook 2016.

Anonymous
2018-06-29T16:33:21+00:00

Hello,

I have been with the support team multiple times and we still cannot figure out why I cannot print from my Outlook App.

We have tried resetting the print spooler, updating Outlook, updated any and all drivers on my computer, temp files seem to be fine with full permissions on my account. I am kind of at my wits end with this, the only way i can print is by emailing the documents to my printer, and that is such a waste of paper because i really only need to print to PDF most of the time, but it will not function.

My printer works with every other application, and it will print from outlook when open in a web browser.

I have noticed that my outlook is a 32-bit version running on 64-bit windows, and while i have read that is should function and have no issues in this configuration I am curious if the smaller memory available in the 32-bit version could be causing my issues?

grasping at straws here but I don't know what else we can do.

Please hellp!!!!

---PII has been removed by moderator---

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-07-10T14:17:38+00:00

    i can uninstall the Microsoft updates, but i do not have a restore point from before my email started acting up.

    Any suggestions?

    I am sure i'm missing something, i just still am trying to get my work done while i try to fix this.

    its been a couple months so i had to figure out how to continue working with what i have.

    my solution has been to use my HP Printers E-Print function, but i shouldn't have to do that to print things..

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  2. Anonymous
    2018-07-10T15:22:17+00:00

    What version is Outlook?  Click File, Office Account, to see the version e.g. Version 1806 (Build 10228.20080).  Just to rule out it could be a bug with Outlook I'll post the steps to revert to a prior version once I know what version/channel you are on now.  

    Versions listed by Channel are posted here for reference.

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  3. Anonymous
    2018-07-10T15:25:36+00:00

    I have version 1806 (Build 10228.20080) as well. 

    I really hope rolling outlook back fixes my issues, lets give it a shot?

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  4. Anonymous
    2018-07-10T17:07:59+00:00

    Reverting Outlook is fairly easy and takes just a few minutes.  Its a good way to rule out if any recent Outlook change could have caused the problem.  Here are the steps:

    1.  Close Outlook and the other Office apps

    2.  Open a Command Prompt (click Start, Run, CMD and press Enter) and run the following commands one after the other.  I pulled an old version from this web page.

    cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

    officec2rclient.exe /update user updatetoversion=16.0.8730.2127

    3.  After the update completes test the printing.  

    I have not seen any internal reports or other issues with printing so its not likely reverting will address the issue but its definitely worth checking.

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  5. Anonymous
    2018-07-10T17:28:33+00:00

    Unfortunately reverting to a previous version of office did not fix the issue, although it did fix the small font issue with the newest update so i 

    think ill keep this version for now hahaha

    it seems like a bug in the code somewhere or something with windows ten preventing outlook from printing.

    i feel like it has to do with the %temp% folder permissions but it will not allow me to change them..... i can screenshot if needed?

    any other suggestions??

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