Cannot print from outlook 2016.

Anonymous
2018-06-29T16:33:21+00:00

Hello,

I have been with the support team multiple times and we still cannot figure out why I cannot print from my Outlook App.

We have tried resetting the print spooler, updating Outlook, updated any and all drivers on my computer, temp files seem to be fine with full permissions on my account. I am kind of at my wits end with this, the only way i can print is by emailing the documents to my printer, and that is such a waste of paper because i really only need to print to PDF most of the time, but it will not function.

My printer works with every other application, and it will print from outlook when open in a web browser.

I have noticed that my outlook is a 32-bit version running on 64-bit windows, and while i have read that is should function and have no issues in this configuration I am curious if the smaller memory available in the 32-bit version could be causing my issues?

grasping at straws here but I don't know what else we can do.

Please hellp!!!!

---PII has been removed by moderator---

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-07-10T14:17:38+00:00

    i can uninstall the Microsoft updates, but i do not have a restore point from before my email started acting up.

    Any suggestions?

    I am sure i'm missing something, i just still am trying to get my work done while i try to fix this.

    its been a couple months so i had to figure out how to continue working with what i have.

    my solution has been to use my HP Printers E-Print function, but i shouldn't have to do that to print things..

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  2. Anonymous
    2018-07-10T13:45:30+00:00

    Rolling back/system restore has no impact on data, only settings

    No issues here with various printers

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  3. Anonymous
    2018-07-10T13:20:33+00:00

    i believe it is an issue with the latest patch of windows as well...

    everything worked fine until my computer forced me to update a couple months ago, and i don't really want to roll it back because i don't want to lose any data from my work computer. 

    I've been hoping there would be another Microsoft update that fixes the issue but none yet...

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  4. Anonymous
    2018-07-10T00:19:25+00:00

    Hi, I am receiving the same issue using a Lenovo. It is only happening on selected emails and it gives the error "printer not ready". 

    I cannot print to pdf or our Kyocera printers hence I don't think it is related to a specific printer brand. 

    I have the latest Win OS patch installed 1803 (17134.137). I have removed and readded the local profile and have also tried providing a new laptop with a fresh install (same OS). I have created another user profile with full local admin access on the problematic machine and still get the same issue. 

    I test all the same on a laptop with version 1709 and it works. 

    Any other ideas?

    Nick

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  5. Anonymous
    2018-07-09T22:35:34+00:00

    Hi TH2018,

    For this issue, I suggest you try to perform a clean boot in Windows and see if it helps.

    Meanwhile, you can also contact the HP support team and see what suggestions they will provide you.

    Regards,

    Huni

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