Cannot print from outlook 2016.

Anonymous
2018-06-29T16:33:21+00:00

Hello,

I have been with the support team multiple times and we still cannot figure out why I cannot print from my Outlook App.

We have tried resetting the print spooler, updating Outlook, updated any and all drivers on my computer, temp files seem to be fine with full permissions on my account. I am kind of at my wits end with this, the only way i can print is by emailing the documents to my printer, and that is such a waste of paper because i really only need to print to PDF most of the time, but it will not function.

My printer works with every other application, and it will print from outlook when open in a web browser.

I have noticed that my outlook is a 32-bit version running on 64-bit windows, and while i have read that is should function and have no issues in this configuration I am curious if the smaller memory available in the 32-bit version could be causing my issues?

grasping at straws here but I don't know what else we can do.

Please hellp!!!!

---PII has been removed by moderator---

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-08-24T06:34:24+00:00

    just wondering if anyone ever found a fix for this?

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  2. Anonymous
    2018-08-07T13:11:27+00:00

    Unfortunately from what i can tell its a low priority issue.....

    i'm glad you can print to PDF, my outlook will not even do that!!

    Fingers crossed enough of us pop up that it gets bumped up in priority, but i also don't wish this on anyone else. its frustrating haha

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  3. Anonymous
    2018-08-07T12:29:11+00:00

    Hi Gabriel,

    I am also having this issue on two machines printing to a HP MFC. It appears to be affecting Word 365 as well. My workaround is to print to Adobe Acrobat and then print the resulting .pdf

    Is Microsoft any closer to diagnosing the issue?

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  4. Anonymous
    2018-08-03T20:18:33+00:00

    Thank you All for keeping me updated!!

    I am glad to hear that i am no the only one experiencing this issue, i drove myself nuts trying to figure out what was wrong. haha

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  5. Anonymous
    2018-08-03T20:04:27+00:00

    TH, 

    I am experiencing the same issue with a small number of users and have not found a resolution as of yet. The only (less than ideal) workaround is to have our users reboot or log out. That doesn't inspire a lot of confidence believe it or not.

    Hoping to get this resolved asap.

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