Cannot print from outlook 2016.

Anonymous
2018-06-29T16:33:21+00:00

Hello,

I have been with the support team multiple times and we still cannot figure out why I cannot print from my Outlook App.

We have tried resetting the print spooler, updating Outlook, updated any and all drivers on my computer, temp files seem to be fine with full permissions on my account. I am kind of at my wits end with this, the only way i can print is by emailing the documents to my printer, and that is such a waste of paper because i really only need to print to PDF most of the time, but it will not function.

My printer works with every other application, and it will print from outlook when open in a web browser.

I have noticed that my outlook is a 32-bit version running on 64-bit windows, and while i have read that is should function and have no issues in this configuration I am curious if the smaller memory available in the 32-bit version could be causing my issues?

grasping at straws here but I don't know what else we can do.

Please hellp!!!!

---PII has been removed by moderator---

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-07-06T15:00:40+00:00

    This might be a long shot but worth checking, https://h30434.www3.hp.com/t5/LaserJet-Printing/Printer-not-ready-when-printing-from-Outlook/td-p/5228434.  Check the permissions on C:\Users<username>\AppData\Local\Temp.

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  2. Anonymous
    2018-07-06T10:01:37+00:00

    Hi TH2018,

    Since creating a new profile can work for a while, to verify whether this issue is caused by a corrupted profile, I suggest you try using the SCANPST tool to repair your Outlook data file and see if it helps.

    Regards,

    Huni

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  3. Anonymous
    2018-07-05T14:38:36+00:00

    Huni,

    My LPD Print Service and the LPR Port Monitor were both off, I have turned them on but still cant print from my outlook.

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  4. Anonymous
    2018-07-05T13:20:15+00:00

    i will check the print service and print to PDF to make sure they are on.

    making a new outlook profile worked for about 5 minutes and then it wouldn't print again.

    I think that is one of the first things the help line did when they did the remote desktop on my computer.

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  5. Anonymous
    2018-07-04T08:00:49+00:00

    Hi TH2018,

    You can try to check the following settings:

    In Control Panel > Programs and Features > Turn Windows features on or off > check whether the print service and Microsoft Print to PDF are turned on

    In addition, you can also try to create a new Outlook profile and check if the issue persists in the new profile. Do not remove the old profile.

    Regards,

    Huni

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