Outlook 2016 crashes

Anonymous
2017-06-20T22:00:10+00:00

I have been using Outlook 2016 in Office 365 for a long time and Outlook starting crashing June 19 2017. This may be related to an upgrade of Windows 10 or Office. I have two accounts setup in Outlook, one is a Microsoft Exchange and the other one is IMAP. I have a rule to move messages from the Exchange account to the IMAP account. This has worked perfectly until yesterday. When I start Outlook, it crashes as soon as it starts updating the Inbox. The Event Viewer in Windows gives the following:

Log Name:      Application

Source:        Application Error

Date:          6/20/2017 11:39:17 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      VictorLabPC

Description:

Faulting application name: OUTLOOK.EXE, version: 16.0.8201.2102, time stamp: 0x593c2368

Faulting module name: OUTLMIME.DLL, version: 16.0.8201.2025, time stamp: 0x5918d91d

Exception code: 0xc0000005

Fault offset: 0x000000000004e91c

Faulting process id: 0x3190

Faulting application start time: 0x01d2e9db5c8c531a

Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\OUTLMIME.DLL

Report Id: 9e10405d-55ce-11e7-828f-eebe6cc8001c

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-06-20T15:39:17.157858900Z" />

    <EventRecordID>31734</EventRecordID>

    <Channel>Application</Channel>

    <Computer>VictorLabPC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>OUTLOOK.EXE</Data>

    <Data>16.0.8201.2102</Data>

    <Data>593c2368</Data>

    <Data>OUTLMIME.DLL</Data>

    <Data>16.0.8201.2025</Data>

    <Data>5918d91d</Data>

    <Data>c0000005</Data>

    <Data>000000000004e91c</Data>

    <Data>3190</Data>

    <Data>01d2e9db5c8c531a</Data>

    <Data>C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>

    <Data>C:\Program Files\Microsoft Office\Root\Office16\OUTLMIME.DLL</Data>

    <Data>9e10405d-55ce-11e7-828f-eebe6cc8001c</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

The problem stops if I delete the OUTLMMIME.DLL file, but then I cannot transfer email between the accounts. If anyone has a solution, I would really appreciate it. Thanks,

Victor

Outlook | Windows | Classic Outlook for Windows | For home

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Answer accepted by question author
Anonymous
2017-06-28T15:50:59+00:00

The issue with the crash moving email to an IMAP account was caused by a change in the service.  A new property was introduced that Outlook was not handling well.  The Outlook Team has developed a fix for it and it will first release to Current Channel ETA 6/29-6/30 currently scheduled as build 16.0.8229.2073.  Fixes for all other versions including MSI are in process but not yet scheduled.  

In addition to releasing fixes the Outlook Team has requested the property that caused it in the service be disabled until we can get fixes out.  My understanding is that should happen this morning 6/28.  After this is turned off you should not see the issue anymore with new email but it will probably happen with email already stamped with the property.

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Anonymous
2017-07-13T13:02:36+00:00

The fixed build is going to start rolling out today 7/13.  It is not showing yet for me but please try to force the install by clicking File, Office Account, Update Options, Update Now.  The build will be 16.0.8229.2086.  

If Outlook will not start, open Word and click File, Account, Update Options, Update Now.

When builds first go out they are throttled so it will be slowly available at first and then more widely as time goes.

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Anonymous
2017-06-28T21:55:48+00:00

If you have Outlook on Current Channel and on the fixed build version 16.0.8229.2073 then you should not have any issues.  The fixed build is not yet showing up on the released version pages but I notice Victor was able to update to it today, https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US.  A new install will pick up the latest build if it is published.  If that fixed build is not out yet you can install Office Insider Slow that has the fix, https://products.office.com/en-us/office-insider.

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  1. Anonymous
    2017-10-03T11:20:01+00:00

    It appears that the Microsoft team, especially the Outlook team, have really lost any understanding as to how serious the problem of Outlook 2016 crashing is for a business, professional or personal users. It's the main communications tool. Taking so long to fix and implement such important issues is completely inexcusable.

    Quality control and any sense of urgency and respect for customers seems to have gone out of the window, replaced by an ongoing of mostly irrelevant and unwanted new "features". Get the basics right. Produce a professional version of Outlook that DOES NOT CHANGE FOR A YEAR OR TWO. Stop trying to re-invent the wheel.

    I know that people don't want to lose their jobs, but change for the sake of change is pointless. Yes, make improvements, but worthwhile, well thought out improvements, and fully integration tested. Otherwise, you simply will lose people. Yes MS can be arrogant that there is no alternative out there, but they are wrong, those small player email client companies can rapidly grow and put serious dent in MS in the next few years if MS keep treating their valuable customers like this.

    Yeah, I know, this post will get ignored, nothing will change (at MS)....except that personally I am already planning my migration to another product and although on this forum I am an individual user with a problem on my personally purchased product, in my day job, as a company director, I'm taking tens of thousands with me. I won't keep on spending our hard-earned money on this kind of product. If my own company churned out such poor quality, we'd have been out of business a LONG time ago!

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  2. Anonymous
    2017-10-29T22:29:29+00:00

    I'm with you...I can't get work done!  I ran XP/Office Pro 2002 for 16 years, no prob.  Since I built my computer in Oct. 2016, I've spent well over 75 hours on the phone with techs who generally know far less than I do.  It was funny once when one tried to use DISM on my machine, but discovered that it doesn't work with the 'Creators Update' (what a seriously stoopid name!)

    I'm seriously wondering if we MS victims were to stage simultaneous 'hippie-style,' sign-wielding protests in large cities across the world, would we garner enough embarrassing news coverage that MS would FINALLY quit screwing around trying to turn their products into giant identity theft machines?  (Why do they care so much about me?  I've offered to have them come sit next to my desk and just watch everything I do, real-time, real-life, but nay, they ignored me - like they do all of us.)

    Let's use this space to discuss alternatives to Microsoft products!

    I use Win 10 Pro, Access, Excel, Word and Outlook.  Does anyone have experience with alternatives?  This OS and the Suite are giant, bug-ridden PoS (I like how you put that!), and I've had it.  I can't afford to switch to Apple.  So, what about Ubuntu, Linux, etc. and Open Office?  Any others you can recommend?

    Thanks, y'all!

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