Outlook 2016 crashes

Anonymous
2017-06-20T22:00:10+00:00

I have been using Outlook 2016 in Office 365 for a long time and Outlook starting crashing June 19 2017. This may be related to an upgrade of Windows 10 or Office. I have two accounts setup in Outlook, one is a Microsoft Exchange and the other one is IMAP. I have a rule to move messages from the Exchange account to the IMAP account. This has worked perfectly until yesterday. When I start Outlook, it crashes as soon as it starts updating the Inbox. The Event Viewer in Windows gives the following:

Log Name:      Application

Source:        Application Error

Date:          6/20/2017 11:39:17 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      VictorLabPC

Description:

Faulting application name: OUTLOOK.EXE, version: 16.0.8201.2102, time stamp: 0x593c2368

Faulting module name: OUTLMIME.DLL, version: 16.0.8201.2025, time stamp: 0x5918d91d

Exception code: 0xc0000005

Fault offset: 0x000000000004e91c

Faulting process id: 0x3190

Faulting application start time: 0x01d2e9db5c8c531a

Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\OUTLMIME.DLL

Report Id: 9e10405d-55ce-11e7-828f-eebe6cc8001c

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-06-20T15:39:17.157858900Z" />

    <EventRecordID>31734</EventRecordID>

    <Channel>Application</Channel>

    <Computer>VictorLabPC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>OUTLOOK.EXE</Data>

    <Data>16.0.8201.2102</Data>

    <Data>593c2368</Data>

    <Data>OUTLMIME.DLL</Data>

    <Data>16.0.8201.2025</Data>

    <Data>5918d91d</Data>

    <Data>c0000005</Data>

    <Data>000000000004e91c</Data>

    <Data>3190</Data>

    <Data>01d2e9db5c8c531a</Data>

    <Data>C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>

    <Data>C:\Program Files\Microsoft Office\Root\Office16\OUTLMIME.DLL</Data>

    <Data>9e10405d-55ce-11e7-828f-eebe6cc8001c</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

The problem stops if I delete the OUTLMMIME.DLL file, but then I cannot transfer email between the accounts. If anyone has a solution, I would really appreciate it. Thanks,

Victor

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2017-06-28T15:50:59+00:00

The issue with the crash moving email to an IMAP account was caused by a change in the service.  A new property was introduced that Outlook was not handling well.  The Outlook Team has developed a fix for it and it will first release to Current Channel ETA 6/29-6/30 currently scheduled as build 16.0.8229.2073.  Fixes for all other versions including MSI are in process but not yet scheduled.  

In addition to releasing fixes the Outlook Team has requested the property that caused it in the service be disabled until we can get fixes out.  My understanding is that should happen this morning 6/28.  After this is turned off you should not see the issue anymore with new email but it will probably happen with email already stamped with the property.

Was this answer helpful?

30+ people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2017-07-13T13:02:36+00:00

The fixed build is going to start rolling out today 7/13.  It is not showing yet for me but please try to force the install by clicking File, Office Account, Update Options, Update Now.  The build will be 16.0.8229.2086.  

If Outlook will not start, open Word and click File, Account, Update Options, Update Now.

When builds first go out they are throttled so it will be slowly available at first and then more widely as time goes.

Was this answer helpful?

9 people found this answer helpful.
0 comments No comments
Answer accepted by question author
Anonymous
2017-06-28T21:55:48+00:00

If you have Outlook on Current Channel and on the fixed build version 16.0.8229.2073 then you should not have any issues.  The fixed build is not yet showing up on the released version pages but I notice Victor was able to update to it today, https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US.  A new install will pick up the latest build if it is published.  If that fixed build is not out yet you can install Office Insider Slow that has the fix, https://products.office.com/en-us/office-insider.

Was this answer helpful?

0 comments No comments

179 additional answers

Sort by: Newest
  1. Anonymous
    2017-06-22T12:32:46+00:00

    We are also seeing this issue on most computers that have outlook 2016 and imap + exchange accounts. The solution has been to temporarily remove the imap account. At that point outlook runs fine. I tried setting the root folder to Inbox on the imap account but that did not help.

    For many users the problem started yesterday, but when i check the system no updates have been installed since 6/9. I am running through the latest updates now in hope that it resolves the problem.

    I also saw the same issue with my parents machine, totally different environment, that was 3 days ago.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2017-06-22T10:06:43+00:00

    Hi Victor and asjex,

    You may run System File Checker utility in Windows that allows you to scan for corruptions in Windows system files and restore corrupted files. For your reference: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files

    Moreover, please use the Office Configuration Analyzer Tool (OffCAT) to check this issue. It will helps you detect problems with your Office programs. To download and install the OffCAT tool, go to the following Microsoft website: OffCAT download

    If you are also using Malwarebytes on your computer. After updating Windows 10 to Creators Update and with Malwarebytes installed, you may experience crashes with Office. Malwarebytes released a fix in their latest beta version of Malwarebytes v. 3.1.0.1716. For more information and to download this version, visit https://forums.malwarebytes.com/topic/200230-malwarebytes-version-310-beta-available-for-download/

    @ StevenBrown1970, Thanks for sharing information.

    Your patience and cooperation are highly appreciated. 

    Best regards, 

    Shyamal

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    Was this answer helpful?

    0 comments No comments