Outlook 2016 crashes

Anonymous
2017-06-20T22:00:10+00:00

I have been using Outlook 2016 in Office 365 for a long time and Outlook starting crashing June 19 2017. This may be related to an upgrade of Windows 10 or Office. I have two accounts setup in Outlook, one is a Microsoft Exchange and the other one is IMAP. I have a rule to move messages from the Exchange account to the IMAP account. This has worked perfectly until yesterday. When I start Outlook, it crashes as soon as it starts updating the Inbox. The Event Viewer in Windows gives the following:

Log Name:      Application

Source:        Application Error

Date:          6/20/2017 11:39:17 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      VictorLabPC

Description:

Faulting application name: OUTLOOK.EXE, version: 16.0.8201.2102, time stamp: 0x593c2368

Faulting module name: OUTLMIME.DLL, version: 16.0.8201.2025, time stamp: 0x5918d91d

Exception code: 0xc0000005

Fault offset: 0x000000000004e91c

Faulting process id: 0x3190

Faulting application start time: 0x01d2e9db5c8c531a

Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\OUTLMIME.DLL

Report Id: 9e10405d-55ce-11e7-828f-eebe6cc8001c

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-06-20T15:39:17.157858900Z" />

    <EventRecordID>31734</EventRecordID>

    <Channel>Application</Channel>

    <Computer>VictorLabPC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>OUTLOOK.EXE</Data>

    <Data>16.0.8201.2102</Data>

    <Data>593c2368</Data>

    <Data>OUTLMIME.DLL</Data>

    <Data>16.0.8201.2025</Data>

    <Data>5918d91d</Data>

    <Data>c0000005</Data>

    <Data>000000000004e91c</Data>

    <Data>3190</Data>

    <Data>01d2e9db5c8c531a</Data>

    <Data>C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>

    <Data>C:\Program Files\Microsoft Office\Root\Office16\OUTLMIME.DLL</Data>

    <Data>9e10405d-55ce-11e7-828f-eebe6cc8001c</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

The problem stops if I delete the OUTLMMIME.DLL file, but then I cannot transfer email between the accounts. If anyone has a solution, I would really appreciate it. Thanks,

Victor

Outlook | Windows | Classic Outlook for Windows | For home

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Answer accepted by question author
Anonymous
2017-06-28T15:50:59+00:00

The issue with the crash moving email to an IMAP account was caused by a change in the service.  A new property was introduced that Outlook was not handling well.  The Outlook Team has developed a fix for it and it will first release to Current Channel ETA 6/29-6/30 currently scheduled as build 16.0.8229.2073.  Fixes for all other versions including MSI are in process but not yet scheduled.  

In addition to releasing fixes the Outlook Team has requested the property that caused it in the service be disabled until we can get fixes out.  My understanding is that should happen this morning 6/28.  After this is turned off you should not see the issue anymore with new email but it will probably happen with email already stamped with the property.

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Anonymous
2017-07-13T13:02:36+00:00

The fixed build is going to start rolling out today 7/13.  It is not showing yet for me but please try to force the install by clicking File, Office Account, Update Options, Update Now.  The build will be 16.0.8229.2086.  

If Outlook will not start, open Word and click File, Account, Update Options, Update Now.

When builds first go out they are throttled so it will be slowly available at first and then more widely as time goes.

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Anonymous
2017-06-28T21:55:48+00:00

If you have Outlook on Current Channel and on the fixed build version 16.0.8229.2073 then you should not have any issues.  The fixed build is not yet showing up on the released version pages but I notice Victor was able to update to it today, https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US.  A new install will pick up the latest build if it is published.  If that fixed build is not out yet you can install Office Insider Slow that has the fix, https://products.office.com/en-us/office-insider.

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  1. Anonymous
    2017-06-24T07:37:32+00:00

    Hi All,

    I understand you are all facing the issue that Outlook 2016 crashes when running both Exchange and IMAP accounts in Outlook 2016.

    About this issue, we may need some time consult our related team. We post back as soon as possible. Thanks for your patience.

    Regards,

    Monique

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  2. Anonymous
    2017-06-28T18:25:22+00:00

    The only fix date I know for sure is for Office 2016 Current Channel which is scheduled to go out 6/29-6/30 build 16.0.8229.2073.  I don't know yet but I would expect the Office 2013 and Office 2016 MSI fixes to go out either in the July 11th or August 8th public updates.  

    Since the issue causing the problem was turned off in the service you should not see issues with new emails that you move into the IMAP account.  The property that the service was stamping on the emails is no longer being applied.  Existing emails that you moved prior will have the property stamped on it and still cause the issue until you install the client fix.

    If you need the Outlook 2016 Client to handle the problem today then you could install Office Insider Slow.  That channel currently has the fixed build that is going out tomorrow to Current Channel.  To install Insider builds see this documentation, https://products.office.com/en-us/office-insider.

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