Outlook Customer Manager is to retire, what replaces it?

Hi Patrick,

Please feel free to let me know if you have any further concern here. I am always here for you. 

@ Psykezz, I mean currently, we haven't any official article stating what will replace OCM. But it should not be long if the OCM is going to retire on June 30, 2020. 

@ Neil, we cherish your comments here!

Regards,

Alan

This doesn't answer the original question of what replaces it though

OCM was so poorly thought out and planned that I am surprised anyone realized it was still offered.  I spent hours with support trying to figure out why contacts, deals, etc. weren't sharing.  Only recently it seemed they had figure it out and now POOF! in typical Microsoft fashion it is gone once it begins workign and people get used to it.  I assume that MSoft will be pushing us towards premium subscriptions to things like Dynamics, but there are many other cheaper, easier to use online options.  They just don't integrate as smoothly into the Office ecosystem.

Booooo Microsoft.

Hi Patrick,

Thanks for the clarification. Then I think Microsoft may publish the related official article stating this as 30th June, 2020 is not far from now. And, as instructed, please back up the data before OCM is retired. 

Regards,

Alan

This doesn't answer the original question of what replaces it though

Hi Patrick,

Thanks for the clarification. Then I think Microsoft may publish the related official article stating this as 30th June, 2020 is not far from now. And, as instructed, please back up the data before OCM is retired. 

Regards,

Alan