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What replaces Customer Manger?
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
OCM will not be replaced but Microsoft will recommend customers to use Nimble, https://www.nimble.com/ocm-migration/.
Thanks for the response Gabriel, which leads to the next question. Will it become part of the Office 365 bundle, or will it be an extra cost? Not good news for small businesses if it is going to be an extra cost.
What will replace Outlook Customer Manager
Outlook Customer Manager is available with O365 Business Premium but OCM will be retired. Highly unlikely that OCM will be reprieved. Yes; it's VERY annoying given the time and $ that we've invested in OCM. And it's not like driving a Mercury or Saturn car that keeps going despite product termination. Microsoft is promoting Nimble CRM as a replacement (note that Microsoft incubated Nimble in 2017) with the first year free, after which it's U$19 per month, more than OCM. Hope there's a simple import function in Nimble:
Is there any version of Office 365 that the Customer Manager is going to be available?