Outlook for Mac can't drag emails to folder with Gmail

Anonymous

I'm using Outlook for Mac with office 365, version 16.20, 181202.

I have an outlook.com and gmail account. I'm able to drag emails into folders on the left sidebar with my outlook.com email, however I'm no longer able to do this with my Gmail accounts with the latest update (just got the new UI). Is this a bug or new intended behaviour?

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Anonymous

Corentin, you may want to actually check the product before making those conclusions. As I mentioned in my message, until the recent update, I had been able to do this for months with this account.

I have contacted the support team within Outlook. For anyone else facing this issue, turns out they are aware of the issue a fix should be on the way.

I've used the product for quite some time… I've been an MVP for Office for Mac since 2002. I'm not a paid contractor doing this on the sideline and I did check Outlook.

You'll see that there are other threads mentioning the same issues on the forum.

Up until recently, Outlook used to connect through IMAP and you were then just fine moving emails around in folders. A somewhat recent change brought OAuth support as well as calendar and contact syncing (requires a license through subscription or a perpetual license for Office 2019, not 2016). Since then, users have been enable to rename the Gmail folder, or move emails to the folders.

Microsoft is indeed aware of the limitation and they are indeed very likely to be working on implementing a better support for the folders for Gmail and Gmail-based accounts. You'll notice that this is also what's implied in Alan's reply to your original post.

Corentin

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44 additional answers

Anonymous

2019-04-26T05:53:13+00:00

The fast ring builds I don't use for my customers.

The move command in the menu does not even show the imap server. Only local folders.
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Anonymous

2019-04-26T12:42:14+00:00

The fast ring builds I don't use for my customers.

The move command in the menu does not even show the imap server. Only local folders.

I found a Mac that had the regular release of Outlook and the Move command (through the contextual menu or using Command-Shift-M) worked just fine from anywhere to folders on the IMAP account.

The dialog pops-up and you can type the name of the destination folder. I can't really understand how the menu could not pop-up "for IMAP folders"? The menu pups up not "knowing" where you are going to move the emails indescriminantly for all types of accounts and destinations.

Would you mind providing the precise details fo how you proceed?

And as a matter of fact, I was able to copy messages through Drag and Drop too. Are you sure the account is configured as IMAP and not as a Gmail account?

Corentin
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Anonymous

2019-04-26T14:27:54+00:00

Hi Corentin,

It might indeed be configured as a gmail account and not an IMAP account.

I used outlook om my pc to upload the mail and used apple mail app for the customer.

Thanks, in the furture Iĺl try the imap config.

Have a nice day.

Regards,

Jeroen
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Anonymous

2019-04-26T14:35:29+00:00

As Gmail, it's going to fail indeed. We're all desperately working for a proper implementation of folders under the new scheme :-\

As I was saying, the workaround for that is to also configure the account as IMAP, at least for as long as you have to move local messages to the Gmail account. You can remove the IMAP-configured account later.

Corentin
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