Outlook for Mac can't drag emails to folder with Gmail

Anonymous

I'm using Outlook for Mac with office 365, version 16.20, 181202.

I have an outlook.com and gmail account. I'm able to drag emails into folders on the left sidebar with my outlook.com email, however I'm no longer able to do this with my Gmail accounts with the latest update (just got the new UI). Is this a bug or new intended behaviour?

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Anonymous

Corentin, you may want to actually check the product before making those conclusions. As I mentioned in my message, until the recent update, I had been able to do this for months with this account.

I have contacted the support team within Outlook. For anyone else facing this issue, turns out they are aware of the issue a fix should be on the way.

I've used the product for quite some time… I've been an MVP for Office for Mac since 2002. I'm not a paid contractor doing this on the sideline and I did check Outlook.

You'll see that there are other threads mentioning the same issues on the forum.

Up until recently, Outlook used to connect through IMAP and you were then just fine moving emails around in folders. A somewhat recent change brought OAuth support as well as calendar and contact syncing (requires a license through subscription or a perpetual license for Office 2019, not 2016). Since then, users have been enable to rename the Gmail folder, or move emails to the folders.

Microsoft is indeed aware of the limitation and they are indeed very likely to be working on implementing a better support for the folders for Gmail and Gmail-based accounts. You'll notice that this is also what's implied in Alan's reply to your original post.

Corentin

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44 additional answers

Anonymous

2019-04-10T23:30:16+00:00

You can't import a PST into Gmail. PSTs and OLMs are always imported straight in the On My Computer section in Outlook for Mac (Outlook for Windows is a really different beast in this respect).

As we pointed out in the previouss replies in the thread, Gmail folders are dysfunctional at this point and you can't drag anything to any of them in Outlook (I know… it's a real pain — I'm with you on this).

You cannot move emails to an online storage because they essentially live on a different realm. They are stored on their respective storage and only mirrored on your Mac. You should be able to copy emails from one to the other though (and then delete from the On My Computer section).

From your original message, it sounded like it was the other way around (can't copy from Gmail to On My Computer), which should work.

Corentin
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Anonymous

2019-04-10T20:38:31+00:00

Well, I imported a pst file into gmail, but it was put in ''on my computer". From there it used to be possible to drag or move emails and folders into the gmail (imap) folders.

It does show a plus sign when dropping it on the account name but does nothing.

Also the move command does not allow you to move mails between local and gmail. That is limited to within local mails.

I understand now the thread is about within gmail, but it looks like the same problem.
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Anonymous

2019-04-10T20:23:00+00:00

That would be somewhat different. You mean that you can't copy and email from anywhere in Gmail to the folders "On My Computer"?

The issue that was raised here focussed on emails that could not be moved within the Gmail hierarchy.

Corentin
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Anonymous

2019-04-10T18:24:20+00:00

Impossible to move mails between local storage and gmail account.

Outlook is actually broken!
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