Running Outlook on the iMac causes the screen to flicker and eventually black out and reduce to half/split screen display.

Anonymous
2018-12-04T05:06:11+00:00

Running Outlook on the iMac causes the screen to flicker and eventually black out and reduce to half/split screen display.

If I don't run the Outlook app the Mac runs like clockwork.

With Outlook active, at some point the flickering begins and then gets progressively worse until the screen is completed fuzzed or it pops back to a half black screen (which continues to flicker intermittently - more often than not)

Whilst it sounds like a hardware issue (and I've ordered a new Mac thinking it was!) it appears to be tied to Outlook.

iMac (Retina 5K, 27-inch, Late 2015)

3.3 GHz Intel Core i5

8 GB 1867 MHz DDR3

AMD Radeon R9 M395 2048 MB

Mac OS 10.14.1 (18B75)

Outlook 16.19

Rebooting seems to clear it until we run Outlook again, then the cycle continues.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2019-04-23T12:07:39+00:00

    They are taking our Money and offer a product that's not working correctly.

    Yeah, MicroSoft really sucks. Any other company would have fixed this issue by now.

    I agree, I want to and need to use outlook as a work around am using Spark and am running Windows 10 under parallels and running outlook there, but its a pain and inconvenience to run a and have to pay for software to run a virtual machine just to use outlook.

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  2. Anonymous
    2019-04-23T12:32:47+00:00

    I found a solution - disabling dark mode within the office apps and on the system. Has not re-occurred since.

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  3. Anonymous
    2019-04-23T12:40:48+00:00

    I found a solution - disabling dark mode within the office apps and on the system. Has not re-occurred since. 

    Ok thanks for the information, however am not using dark mode, will this make a difference?

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  4. Anonymous
    2019-04-23T12:41:36+00:00

    I found a solution - disabling dark mode within the office apps and on the system. Has not re-occurred since. 

    I don't think so. I've had this problem already before Mojave and dark mode was introduced.

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  5. Anonymous
    2019-04-23T12:53:28+00:00

    Ah - sorry I posted the problem in the wrong group - I had the screen flashing white and going completely white issue.

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