Running Outlook on the iMac causes the screen to flicker and eventually black out and reduce to half/split screen display.

Anonymous
2018-12-04T05:06:11+00:00

Running Outlook on the iMac causes the screen to flicker and eventually black out and reduce to half/split screen display.

If I don't run the Outlook app the Mac runs like clockwork.

With Outlook active, at some point the flickering begins and then gets progressively worse until the screen is completed fuzzed or it pops back to a half black screen (which continues to flicker intermittently - more often than not)

Whilst it sounds like a hardware issue (and I've ordered a new Mac thinking it was!) it appears to be tied to Outlook.

iMac (Retina 5K, 27-inch, Late 2015)

3.3 GHz Intel Core i5

8 GB 1867 MHz DDR3

AMD Radeon R9 M395 2048 MB

Mac OS 10.14.1 (18B75)

Outlook 16.19

Rebooting seems to clear it until we run Outlook again, then the cycle continues.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2019-07-19T08:09:03+00:00

    I'm seeing the same problem across two sites.

    Both clients are running Mojave 10.14.5 and have iMac (Retina 5K, 27-inch, Late 2015) Macs.

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  2. Anonymous
    2019-07-19T08:39:15+00:00

    Hi There..

    Has anyone managed to resolve this issue.. My Mac Retina has being doing this for several months and its becoming such a pain..

    Is there a fix or an update ?

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  3. Anonymous
    2019-07-19T09:57:37+00:00

    No, there is no solution at the moment even the latest Outlook Fast Trek Inside Update.

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  4. Anonymous
    2019-07-19T10:43:08+00:00

    Hi There..

    Has anyone managed to resolve this issue.. My Mac Retina has being doing this for several months and its becoming such a pain..

    Is there a fix or an update ?

    Hi,

    The only workaround I have found at the moment is to run outlook in low resolution mode. It's not ideal, especially on such a large screen, but it does seem to stop the flickering...at least so far.

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  5. Anonymous
    2019-07-19T11:55:29+00:00

    THIS IS THE CURRENT WORKAROUND - RUN OUTLOOK ON LOW RES MODE - IT WORKS AND HAS BEEN FOR OVER A MONTH NOW -

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