Running Outlook on the iMac causes the screen to flicker and eventually black out and reduce to half/split screen display.

Anonymous
2018-12-04T05:06:11+00:00

Running Outlook on the iMac causes the screen to flicker and eventually black out and reduce to half/split screen display.

If I don't run the Outlook app the Mac runs like clockwork.

With Outlook active, at some point the flickering begins and then gets progressively worse until the screen is completed fuzzed or it pops back to a half black screen (which continues to flicker intermittently - more often than not)

Whilst it sounds like a hardware issue (and I've ordered a new Mac thinking it was!) it appears to be tied to Outlook.

iMac (Retina 5K, 27-inch, Late 2015)

3.3 GHz Intel Core i5

8 GB 1867 MHz DDR3

AMD Radeon R9 M395 2048 MB

Mac OS 10.14.1 (18B75)

Outlook 16.19

Rebooting seems to clear it until we run Outlook again, then the cycle continues.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2019-07-11T00:20:33+00:00

    Guys, the support gave me 2 complain channels and please send your problem there. May be it will work.

    If  the issue still exists after uninstalling office and reinstall office in a new identity, it’s more possible to be product problem,  I suggest you contact Outlook for Mac in-app support channel via Help > Contact Support,  you can also try the two channels below:

    https://technet.microsoft.com/en-us/ms772425.aspx

    https://support.microsoft.com/en-sg/contactus/

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  2. Anonymous
    2019-07-15T21:26:06+00:00

    Good evening

    Having updated to the 11th July release, I have been stable for three hours.   Anybody else in the same camp or is it just luck?

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  3. Anonymous
    2019-07-15T21:34:54+00:00

    Have been running in low resolution mode for 4 days now seems to work.

    Will try the latest update in normal resolution mode and will report back

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  4. Anonymous
    2019-07-16T01:56:14+00:00

    Hi Jonathan,

    Could you please advise how to upgrade to July 11th release? Is it Office Insider Fast Trek or Slow Trek?

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  5. Anonymous
    2019-07-16T03:47:35+00:00

    Hi Jonathan,

    Could you please advise how to upgrade to July 11th release? Is it Office Insider Fast Trek or Slow Trek?

    Office Fast Insider

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