Running Outlook on the iMac causes the screen to flicker and eventually black out and reduce to half/split screen display.

Anonymous
2018-12-04T05:06:11+00:00

Running Outlook on the iMac causes the screen to flicker and eventually black out and reduce to half/split screen display.

If I don't run the Outlook app the Mac runs like clockwork.

With Outlook active, at some point the flickering begins and then gets progressively worse until the screen is completed fuzzed or it pops back to a half black screen (which continues to flicker intermittently - more often than not)

Whilst it sounds like a hardware issue (and I've ordered a new Mac thinking it was!) it appears to be tied to Outlook.

iMac (Retina 5K, 27-inch, Late 2015)

3.3 GHz Intel Core i5

8 GB 1867 MHz DDR3

AMD Radeon R9 M395 2048 MB

Mac OS 10.14.1 (18B75)

Outlook 16.19

Rebooting seems to clear it until we run Outlook again, then the cycle continues.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2019-05-25T16:53:18+00:00

    Ok, keep me updated if your issue fixed by reverting back to 16.24 .

    I have been running like this for some 5 hours and no issues -yet!

    If re-appears, will post accordingly .

    Really do not think it is a hardware issue .

    Regards.

    Alan.

    Been running Outlook version 16.24 after reverting back from 16.25  for three days now and issue of screen flashing has not re-appeared again.

    This fix applicable to a late 2015 27" iMac - whether this applies to laptops ,other iMacs of a different vintage  etc. I really do not  know,  but now fixed on my iMac .

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  2. Anonymous
    2019-05-28T11:33:23+00:00

    Ok, keep me updated if your issue fixed by reverting back to 16.24 .

    I have been running like this for some 5 hours and no issues -yet!

    If re-appears, will post accordingly .

    Really do not think it is a hardware issue .

    Regards.

    Alan.

    Been running Outlook version 16.24 after reverting back from 16.25  for three days now and issue of screen flashing has not re-appeared again.

    This fix applicable to a late 2015 27" iMac - whether this applies to laptops ,other iMacs of a different vintage  etc. I really do not  know,  but now fixed on my iMac .

    Hi,

    I tried the downgrade today on my Macbook Pro with external 4K Monitor. Sadly the flickering came back after half a day having Outlook opened on the external Monitor...

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  3. Anonymous
    2019-05-28T14:07:28+00:00

    Ok, keep me updated if your issue fixed by reverting back to 16.24 .

    I have been running like this for some 5 hours and no issues -yet!

    If re-appears, will post accordingly .

    Really do not think it is a hardware issue .

    Regards.

    Alan.

    Been running Outlook version 16.24 after reverting back from 16.25  for three days now and issue of screen flashing has not re-appeared again.

    This fix applicable to a late 2015 27" iMac - whether this applies to laptops ,other iMacs of a different vintage  etc. I really do not  know,  but now fixed on my iMac .

    Hi,

    I tried the downgrade today on my Macbook Pro with external 4K Monitor. Sadly the flickering came back after half a day having Outlook opened on the external Monitor...

    Mine also came back sporadically with 16.24 after some days of stability , but much less than before ..Tends to happen in Outlook when you open a mail item in a dialogue box and then scroll ...this  is when it starts flashing  .

    My problem is resolved though -converted to Apple Mail .

    No more issues !!

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  4. Anonymous
    2019-05-28T15:30:28+00:00

    Ok, keep me updated if your issue fixed by reverting back to 16.24 .

    I have been running like this for some 5 hours and no issues -yet!

    If re-appears, will post accordingly .

    Really do not think it is a hardware issue .

    Regards.

    Alan.

    Been running Outlook version 16.24 after reverting back from 16.25  for three days now and issue of screen flashing has not re-appeared again.

    This fix applicable to a late 2015 27" iMac - whether this applies to laptops ,other iMacs of a different vintage  etc. I really do not  know,  but now fixed on my iMac .

    Hi,

    I tried the downgrade today on my Macbook Pro with external 4K Monitor. Sadly the flickering came back after half a day having Outlook opened on the external Monitor...

    Mine also came back sporadically with 16.24 after some days of stability , but much less than before ..Tends to happen in Outlook when you open a mail item in a dialogue box and then scroll ...this  is when it starts flashing  .

    My problem is resolved though -converted to Apple Mail .

    No more issues !!

    Having downgraded to 16.23, I too get occasional flickering, requiring a logout.  However much less severe and less frequent. No issue with Apple Mail, but with Office 365 a lot functionality is lost.  Microsoft really need to sort this.

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  5. Anonymous
    2019-06-03T08:56:50+00:00

    A further update and Observation.   If you change the resolution of your screen away from the 5K default, the problem also revolves, whilst not ideal it is a work around if you are dependent on Outlook.  Please also see a message from Outlook Team

    Good day once again, Jonathan. Hope all is well from there. Thank you so much for the update.

    This behavior is a bug that we are currently investigating. I have added your ticket to the bug list so it gets further investigated by our development team. We are unable to provide you an estimated time for a fix to be released for this bug but rest assured that we are working on it as we speak. Our bug fixes are normally released in a form of an update so just continue to keep Outlook updated to get the fix as soon as it is released.

    You may keep  yourself abreast with Insider Fast bug fixes and improvements release notes by visiting the link provided below:

    https://support.office.com/en-us/article/outlook-for-mac-release-notes-for-insider-fast-builds-d6347358-5613-433e-a49e-a9a0e8e0462a?ui=en-US&rs=en-US&ad=US

    Please let me know if you have other questions or suggestions related to Outlook for Mac. Also, please let me know if you will allow us to archive this ticket while the bug is being investigated. Thank you for your understanding.

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