Running Outlook on the iMac causes the screen to flicker and eventually black out and reduce to half/split screen display.

Anonymous
2018-12-04T05:06:11+00:00

Running Outlook on the iMac causes the screen to flicker and eventually black out and reduce to half/split screen display.

If I don't run the Outlook app the Mac runs like clockwork.

With Outlook active, at some point the flickering begins and then gets progressively worse until the screen is completed fuzzed or it pops back to a half black screen (which continues to flicker intermittently - more often than not)

Whilst it sounds like a hardware issue (and I've ordered a new Mac thinking it was!) it appears to be tied to Outlook.

iMac (Retina 5K, 27-inch, Late 2015)

3.3 GHz Intel Core i5

8 GB 1867 MHz DDR3

AMD Radeon R9 M395 2048 MB

Mac OS 10.14.1 (18B75)

Outlook 16.19

Rebooting seems to clear it until we run Outlook again, then the cycle continues.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2019-06-19T23:14:15+00:00

    I am confirming what a lot of you already said in this post: The issue is Microsoft Outlook.  This program causes the flickering, excessive flashes/black screen issues in Mojave 10.14.5.  I did not have this issue pre-Mojave though.  In High Sierra, everything worked fine (maybe my Outlook was also an earlier version so maybe thats why it was stable?)

    I went through every diagnostic - hardware and software, spent days backing up, erasing hard drives, restoring application one at a time, etc. And once Outlook gets launched - flickering screen.  Its maddening!  The issue has been known now for over a year and nothing has been done about it?!

    I now resort to Mail or use Outlook via webmail.  Shouldn't we get a refund for a product that we PAID for that doesn't work on our Mac/OS as stipulated?

    Someone please post a patch of some sort if Microsoft cant seem to get around to it.

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  2. Anonymous
    2019-06-19T21:37:39+00:00

    I changed the resolution of my built-in retina screen from Default to "More Space" (you can't actually choose a resolution as far as I can tell) and it seems to be stable now.

    System Preferences - Displays - Display tab and Scaled radio button

    I have been running in this configuration for a couple of hours now with Outlook open and it's been fine so far.

    I'm going to run this way as my default.  I'll report back if the problem comes back or in a few days with a status update.

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  3. Anonymous
    2019-06-19T21:27:30+00:00

    Looks like you are right.   Details of my graphic card below:

    AMD Radeon R9 M395:

      Chipset Model: AMD Radeon R9 M395

      Type: GPU

      Bus: PCIe

      PCIe Lane Width: x16

      VRAM (Total): 2 GB

      Vendor: AMD (0x1002)

      Device ID: 0x6920

      Revision ID: 0x0001

      ROM Revision: 113-C905AA-799

      VBIOS Version: 113-C905A1-007

      EFI Driver Version: 01.00.799

      Metal: Supported, feature set macOS GPUFamily2 v1

      Displays:

    iMac:

      Display Type: Built-In Retina LCD

      Resolution: 5120x2880 Retina

      Framebuffer Depth: 30-Bit Colour (ARGB2101010)

      Main Display: Yes

      Mirror: Off

      Online: Yes

      Rotation: Supported

      Automatically Adjust Brightness: No

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  4. Anonymous
    2019-06-19T18:14:13+00:00

    I also have a 2015 27" iMAC and am having this same issue with Outlook 365.

    I believe it to be a video driver issue and of course, you can't download or update MAC AMD video drivers.  I think some video call is being made by Outlook that the driver doesn't like.

    As far as I can tell only machines with the M9 series (possibly specifically the 390) series is affected.

    Does anyone have a different video card than that?

    I have tried light mode in both Outlook and macOS but that did not help me.

    I have tried reinstalling O365 and that did not help me.

    Apple recommended an OS wipe and reload but that is not going to solve this, they just don't know where to go next.

    I have contacted AMD with the relevant details and I will post any replies I get.  There are rarely video driver updates from Apple/AMD where people are used to almost monthly releases from NVidia with new features and fixes.

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  5. Anonymous
    2019-06-19T12:16:12+00:00

    The only think I would say with this is that I never had a problem before upgrading to Mojave. When I previous OS versions like Sierra and El Captain I never had the issues. So Apple Can say it's Microsoft but maybe it's the Apple OS. I've deleted and reinstalled the latest version of Outlook on the 18/06/2019 and it does the same thing!

    Aplle has got nothing to do with this. I've had this issue way back before Mojave and dark mode was released. Actually i was hoping Mojawe would fix this issue, but it did not.

    Meanwhile i fixed the issue by buying an iMac 2019. Thanks Microsoft....

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