Outlook Android App E-Mail Notification Sounds

Anonymous
2019-03-22T21:37:53+00:00

Can you please fix the Outlook Android App incoming notifications sounds?  Cannot select Outlook E-Mail sound anymore in new sounds.  Outlook EMail and Outlook EMail Sent are both in the sent sounds.  The Outlook sounds got erased from new emails list in a past update and have never been replaced.

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

70 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-11-07T20:41:58+00:00

    Hi all,

    I had same issue, but

    I FOUND THE SOLUTION!

    It was ridiculously easy... Damn!

    Here the procedure:

    • open Outlook
    • go to settings
    • go to Mail, Notifications
    • go to App icon badges

    Now, under the account, you can tap on Event reminder or Mail. For both you can choose many options, and the second is the NOTIFICATION SOUND! YESSS!!!

    Hope to be useful, good luck!

    Cheers,

    Francesco

    God bless you! It worked on my Huwaei. It was driving me nuts. I have important e-mails and I was not hearing them coming. Now I finally do... again! You're a genius! Thank you! :)

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-11-09T08:04:46+00:00

    Glad to hear that you solved this issue, and that my instructions are useful!

    Have a great day,

    Francesco

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-11-23T09:18:27+00:00

    I have been experiencing the same issue on my Redmi Note 8 device.

    The latest version of Outlook app for Android is installed on the device and it doesn't allow me to choose a specific notification sound for incoming e-mails. The only thing I can do is to turn on/off notification sounds. 

    However, it is possible to change the notification sound for outgoing e-mails.

    I have tried installing some older versions of the app but none of them allowed me to change the notification sound either.

    This is so annoying.

    Contacted the in-app support and waiting for their reply.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-01-12T23:38:08+00:00

    This issue has been ignored. I can confirm in January of 2020 the issue remains that if you by chance change the new email sound, you will be unable to change it back to the Outlook Email tone as it will not appear in the list of options.

    Only the available sounds from the device will appear. This does not occur, however, with the sent E-mail notification option which behaves as it should.

    While a better solution would consist of Microsoft actually fixing this, here is what does work: Uninstall and reinstall the app. Any accounts added upon app setup will have outlook's app provided sounds assigned by default.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-01-13T16:20:20+00:00

    Still broken on Essentials PH-1. Selecting new email sound takes you to Android Notification Category. If you try to change the sound there, it results in an android.process.media crash. This is after a full factory wipe / reset.

    Was this answer helpful?

    0 comments