Outlook Android App E-Mail Notification Sounds

Anonymous
2019-03-22T21:37:53+00:00

Can you please fix the Outlook Android App incoming notifications sounds?  Cannot select Outlook E-Mail sound anymore in new sounds.  Outlook EMail and Outlook EMail Sent are both in the sent sounds.  The Outlook sounds got erased from new emails list in a past update and have never been replaced.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2019-03-23T04:48:40+00:00

    Hi EZ-D,

    We replicate the issue you are having with Outlook here on our end. We tried to select New mail sound and Send mail sound in Outlook for Android app and we did not encounter any issues. 

    To provide an accurate solution, we need to know which version of Outlook is installed on your phone. 

    For initial troubleshooting, we suggest that you uninstall and then reinstall your Outlook app. 

    To notify us and have us get back to you, simply reply to this post.

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  2. Anonymous
    2019-03-23T20:05:05+00:00

    I did as you suggested and uninstalled and reinstalled the Outlook app.  The new e-mail sound came back as Outlook EMail and is noted as App provided sound under Sound in the App Notifications tab.  However you still cannot select it from the new email sounds list.  It does not appear.  It only appears in the Sent Email sounds list along with the Outlook EMail Sent sound.

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  3. Brian Tillman [Outlook MVP 2007-2019] 25,920 Reputation points
    2019-03-23T23:48:12+00:00

    Odd. The sounds are all there for me.

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  4. Anonymous
    2019-03-26T07:46:05+00:00

    Hi EZ-D,

    Your concern about Outlook Android App E-Mail Notification Sounds issue is now under investigation and we are coordinating with our Internal support team to get this addressed as soon as possible. We’ll let you know once we reach a resolution. Please standby.

    Regards.

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  5. Anonymous
    2019-03-28T06:27:13+00:00

    Thank you for patiently waiting. Upon communicating with our Internal support team, they informed us that it will be best if you'll reach out to our Outlook in-app support team. They will track and provide further assistance regarding your concern. Follow these steps to do so: 

    1. Open the Outlook app.
    2. Click the Ellipsis button. 
    3. Click on the Help icon. 
    4. Select Contact support. 
    5. Type in your concern. Once done, click on the send button.

    If you have additional questions, please let us know by replying to this thread.

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