Outlook Android App E-Mail Notification Sounds

Same Here, Using Samsung S9+ and in the notification menu there are 2 menu items for selection:

• New Email Sound

      - Behaves wrong, opens the android sound selection menu that does not contain the email outlook sound

• Sent email Sound

     - Behaves Correctly, and opens the Outlook in app sound select that contains the correct notification sounds...

Outlook version: 3.0.131 (339)

Please fix this as i distinguish my notification by the sound they produce, so this is very annoying...

This is exactly what I get on an Pixel 3XL and it's outrageous that the problem still exists after having been reported multiple times by me and others. They get it working and then a new update breaks it again.

Yeah.

I'm not planning on holding my breath.

I uninstalled and reinstalled from the Play store (no messing with previous versions) and it brought the sound back so I can live with that for now.

I like having my Outlook/Hotmail emails compartmentalized in their own program but it's not like I couldn't just move them over to the GMail app if this goes on for too long.

But hey, at least they admitted it's their problem rather than blaming it on the phone manufacturer/android implementation like they did to the other guy who spoke to them about it. 

Yes, after "support" telling mt to reset account and remove them etc, I finally got an email saying it was a "known issue" just this morning. If I had one email account I'd gladly wipe it and re-enter the account, but I have multiple accounts and it's a royal pain to have to keep doing this over and over for something this basic.

Now, if only they would fix it so new replies to long threads aren't at the bottom AND HTML mails aren't cut-off at the bottom, the app would be close to perfect for my needs.

Yeah.

I'm not planning on holding my breath.

I uninstalled and reinstalled from the Play store (no messing with previous versions) and it brought the sound back so I can live with that for now.

I like having my Outlook/Hotmail emails compartmentalized in their own program but it's not like I couldn't just move them over to the GMail app if this goes on for too long.

But hey, at least they admitted it's their problem rather than blaming it on the phone manufacturer/android implementation like they did to the other guy who spoke to them about it.

The support told me exactly the same two months ago!!!

And instead of a fix it got worse with the latest update. Before the update at least the standard sound would be played with incoming mails. But since the update there's no sound at all for incoming mails.

It seems solving this issue has no priority for Microsoft.

Reply to self to add further information.

Having spoken to Outlook support is seems this is a known issue affecting "a small subset of users" and a fix is on the roadmap.

No timeline for that fix was given but i was advised to keep the app set to auto update to ensure that it was received as soon as the update was available.