Outlook Android App E-Mail Notification Sounds

Anonymous
2019-03-22T21:37:53+00:00

Can you please fix the Outlook Android App incoming notifications sounds?  Cannot select Outlook E-Mail sound anymore in new sounds.  Outlook EMail and Outlook EMail Sent are both in the sent sounds.  The Outlook sounds got erased from new emails list in a past update and have never been replaced.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-01-12T23:38:08+00:00

    This issue has been ignored. I can confirm in January of 2020 the issue remains that if you by chance change the new email sound, you will be unable to change it back to the Outlook Email tone as it will not appear in the list of options.

    Only the available sounds from the device will appear. This does not occur, however, with the sent E-mail notification option which behaves as it should.

    While a better solution would consist of Microsoft actually fixing this, here is what does work: Uninstall and reinstall the app. Any accounts added upon app setup will have outlook's app provided sounds assigned by default.

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  2. Anonymous
    2019-09-21T15:06:40+00:00

    Had the same question for my huawei p30 pro and the solution is simpler than uninstalling the whole app. All u need to do is delete the email account that doesnt show the "outlook new email sound" and add it again. This will restore the default outlook sound. 

    It's a bit weird though, that the sound is not listed. So if u click any other sound, u won't be able to restore the outlook sound!

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  3. Anonymous
    2019-09-13T19:54:06+00:00

    Hi all,

    I had same issue, but

    I FOUND THE SOLUTION!

    It was ridiculously easy... Damn!

    Here the procedure:

    • open Outlook
    • go to settings
    • go to Mail, Notifications
    • go to App icon badges

    Now, under the account, you can tap on Event reminder or Mail. For both you can choose many options, and the second is the NOTIFICATION SOUND! YESSS!!!

    Hope to be useful, good luck!

    Cheers,

    Francesco

    Many thanks Francesco, that has enabled me to set sensible sounds for my Outlook received mail on my Huawei P Smart.  Shame we users have to be the ones to provide solutions rather than the product/software support teams.  Incidentally when I use the settings path I originally used when I reported the problem that now works correctly also!  So it seems someone in a software team has identified the cause of the problem and fixed it without feeling it appropriate to tell the users who have been reporting the issue on this thread!!

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  4. Anonymous
    2019-05-23T20:19:55+00:00

    As Darleen Pen suggested in March, I have contacted the Outlook in-app support team and they have told me that my problem is caused by the way Android is implemented on the Huawei P Smart. I have tried to find someone at Huawei who can tell me what is being done about it but not found anyone who will undertake to find out.

    Does anyone know if the problem is occurring on any other brands besides Huawei?

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  5. Brian Tillman [Outlook MVP 2007-2019] 25,920 Reputation points
    2019-03-23T23:48:12+00:00

    Odd. The sounds are all there for me.

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