Outlook.com contacts not syncing to iPhone (but calendar and e-mail are)

Anonymous
2017-05-06T16:45:51+00:00

Hoping someone can help.

THE ISSUE: My new iPhone 7 isn't pulling in my contacts into the Phone >Contacts app (the stock iPhone contacts app) from Outlook.com. It's strange because both my e-mail and calendar from Outlook.com are syncing properly.

WHAT I'VE TRIED:

* I've removed the Outlook.com account and readded.  Still nothing.

* I've unchecked the "contacts" toggle and retoggled it back on. It says it's syncing, but the contacts are not there.

* Downloaded the Outlook app from the App Store. Confirmed the Contacts show up.

* Gone to Outlook.com and OPtions>General and confirmed the iPhone is in the Devices area.  Status is "OK"

Any thing else to try?

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2018-08-07T13:53:54+00:00

    Even Apple couldn't fix this, basically you will get an email from Outlook in your inbox and it states

    "ACTION REQUIRED TO SYNC CONTACTS"

    Read this email and either use the Outlook app or say no to use the default mail app with your iPhone.

    If you don't want the outlook app then hit no and then all your contacts will sync

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  2. Anonymous
    2018-09-24T19:23:25+00:00

    On your iPhone, go to Settings  > Passwords & Accounts. Tap Exchange, sign in to your Outlook.com account, then turn on Contacts.

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  3. Anonymous
    2018-10-08T18:21:21+00:00

    I have the same question

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  4. Anonymous
    2018-10-09T14:59:13+00:00

    Many thanks for posting the solution.

    Here is just an update as some bits have been moved/renamed/changed by Microsoft...

    1. Login to outlook.live.com
    2. In the browser, click on Settings icon (gear at top right) > scroll down the Quick Settings panel and click on 'View all Outlook settings'
    3. In the pop-up window, select 'General' > 'Mobile Devices'
    4. Select the iPhone, note if you have more than one iPhone (e.g. an older device), select the 'Edit' icon (pencil) to check the details including the version, 'OK' to exit details
    5. Click on the 'Delete' icon (bin) to remove the device
    6. Power off the iPhone
    7. Power on the iPhone - device should attempt to re-register with Microsoft
    8. Open the iPhone Mail app and look for email with subject: "ACTION REQUIRED TO SYNC EMAIL" (note, this email won't appear in the online version of Outlook, only in the iPhone Mail app)
    9. Scroll down the message and click on: "Continue using this email app".

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