Outlook.com contacts not syncing to iPhone (but calendar and e-mail are)

Anonymous
2017-05-06T16:45:51+00:00

Hoping someone can help.

THE ISSUE: My new iPhone 7 isn't pulling in my contacts into the Phone >Contacts app (the stock iPhone contacts app) from Outlook.com. It's strange because both my e-mail and calendar from Outlook.com are syncing properly.

WHAT I'VE TRIED:

* I've removed the Outlook.com account and readded.  Still nothing.

* I've unchecked the "contacts" toggle and retoggled it back on. It says it's syncing, but the contacts are not there.

* Downloaded the Outlook app from the App Store. Confirmed the Contacts show up.

* Gone to Outlook.com and OPtions>General and confirmed the iPhone is in the Devices area.  Status is "OK"

Any thing else to try?

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2018-03-17T13:27:11+00:00

    Hi,

    i´ve the same issue with a new iPhone X and iOS 11.2.x., Outlook.com contacts didn´t sync to iPhone. The Outlook app has all inside, mail, contacs, calender.

    All Steps described here and elsewhere, didn´t help for me.

    Solved the Problem in this way:

    1. in iOS Settings
    2. go to Accounts
    3. use the Outlook.com Account and mark mail, contacts and calender
    4. go 1 step back to accounts and Change "push" option for Outlook.com account to "fetch"
    5. open iOS Mail App and let them sync mail and open welcome mail from Microsoft and klick use mail app for email
    6. go to contacts and let them sync, now all contacts are there
    7. go back to Settings and account and switch back from "fetch" to "push"
    8. you can add and delete contacts and now contacts are synced in seconds from Phone to Outlook.com or from Outlook.com to iPhone.

    Hope this helps

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  2. Anonymous
    2018-03-24T18:19:51+00:00

    Thanks Marco. My steps that worked were:

    . Delete Outlook from iPhone-> Settings-> Account

    . Delete outlook.com or hotmail.com from Outlook app (probably not necessary)

    . Shut phone off (probably not necessary)

    . Web sign in to outlook.com. Delete iPhone device in Settings-> General-> Mobile Devices

    . Turn phone on 

    . IPhone-> Settings-> Accounts add outlook.com or hotmail.com using Exchange (to get ActiveSync) probably. (Contacts should sync)

    . Add outlook.com or hotmail.com to Outlook app if you had deleted it

    Hope this helps someone. Marco's post helped me

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  3. Anonymous
    2018-04-19T19:34:05+00:00

    I have tried almost everything.  

    However, when I go into devices in my Microsoft Account, I can only see my desktop computer which runs Windows 10.  Neither my old Iphone nor my Ipad are shown (both my Ipad and my old Iphone 5 synced calendars and contacts fine.  So there is nothing to delete.  Also - I cannot seem to see any button for quarantined - so cannot see if this is the problem.  Any ideas?

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  4. Anonymous
    2018-04-27T23:47:08+00:00

    After your Outlook account is synced. Check your Mail app, you should get an email from Microsoft suggesting to download their own app. Just say that you want to keep using the default iOS Mail app instead and everything will start syncing.

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