Outlook.com contacts not syncing to iPhone (but calendar and e-mail are)

Anonymous
2017-05-06T16:45:51+00:00

Hoping someone can help.

THE ISSUE: My new iPhone 7 isn't pulling in my contacts into the Phone >Contacts app (the stock iPhone contacts app) from Outlook.com. It's strange because both my e-mail and calendar from Outlook.com are syncing properly.

WHAT I'VE TRIED:

* I've removed the Outlook.com account and readded.  Still nothing.

* I've unchecked the "contacts" toggle and retoggled it back on. It says it's syncing, but the contacts are not there.

* Downloaded the Outlook app from the App Store. Confirmed the Contacts show up.

* Gone to Outlook.com and OPtions>General and confirmed the iPhone is in the Devices area.  Status is "OK"

Any thing else to try?

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

44 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2017-05-07T03:19:32+00:00

    Hello Joan,

    If you set up your email as an IMAP or POP account, your calendars and contacts won't sync. You'll have you to add them as an Exchange ActiveSync account. Also, make sure that your email app has the correct permissions to access your calendar and contacts.

    If your email account is working fine on a computer, the issue may be with your email app and you'll have to contact their support.

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  2. Anonymous
    2017-05-07T05:30:00+00:00

    Thank you for the prompt reply David.

    Here is the procedure used to add the outlook.com account to the iPhone:

    1. Settings
    2. Mail, Contacts, Calendars
    3. Add account
    4. Outlook.com

    Entered my username and password - and made sure the following where checked for sync:

    * Mail

    * Contacts

    * Calendars

    * Reminders

    Still nothing?

    Any suggestions?

    Thanks!

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  3. Anonymous
    2017-05-08T00:31:39+00:00

    Joan,

    Outlook on the web shows the mobile devices that you use to connect to your mailbox. If a device isn't syncing properly, you may delete it from this list. Doing so removes the partnership between the mobile device and your mailbox, but doesn't delete the email account from your phone. Removing this partnership often fixes sync issues. Here's how:

    1. Sign in to Outlook.com
    2. Choose Settings, then click Options.
    3. In the left navigation bar, under General, choose Mobile Devices.
    4. Select your phone in the list, and then select Remove to delete the device partnership.
    5. Select Yes in the confirmation box.
    6. Go to your mobile device and power it off completely.
    7. Restart your mobile device after a few seconds, and then sync your account again.

    Was this answer helpful?

    100+ people found this answer helpful.
    0 comments
  4. Anonymous
    2017-10-12T11:12:52+00:00

    What if my device is suddenly showing as quarantined?

    It was working perfectly fine before?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2017-10-25T06:45:33+00:00

    What if my device is suddenly showing as quarantined?

    It was working perfectly fine before?

    I see that the Access state is set to quarantined by default. When Outlook account is added to iPhone, an email is sent by Outlook recommending to use MS Outlook app for iPhone. One has to explicitly click to use "Use default App" to let the Access State change from Quarantined to "Access Granted".

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments