Contact keeps re-appearing despite deleting, multiple copies!

Anonymous
2016-11-15T11:46:11+00:00

I don't know what to do anymore, apart from migrating to google: ONE (and only one so far) of my contacts keep duplicating itself in my people list. No matter how many times I delete it, and where: I tried to delete both online on people.live.com and on the W10 people app. Multiple copies keep reappearing after a few hours.

This has now reached intolerable levels of frustration and I will move everything to google if a reasonable solution is not provided by MS quickly.

Attached a screenshot:

Thank you

maTTeo

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-12-02T08:06:49+00:00

    I still seem to have no duplication so things are looking better for me.

    Hube

    Just to update, duplicates have appeared again, as well as contacts back after deletion.

    So nothing is solved yet for me.

    maTTeo

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-12-01T17:17:47+00:00

    No problem Brian, I understand.  In that case, if you'd like - feel free to give them MY e-mail address, and then they can decide whether they want to contact me directly.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-12-01T17:16:06+00:00

    Jill, I also noticed it first because my phone started overheating, and then I realized that it was syncing and then auto-linking 12,000+ contacts!

    The way I delete them is by using Outlook.com web interface and highlighting multiple contacts at once (click on a contact, scroll down, SHIFT+click on another contact - Delete in the menu on top), or doing a similar operation in Outlook app on my PC.

    Unfortunately, it's of no use, since the deleted contacts start coming back almost right away. :-(

    Was this answer helpful?

    0 comments
  4. Brian Tillman [Outlook MVP 2007-2019] 25,920 Reputation points
    2016-12-01T15:51:51+00:00

    > if you could PM me, perhaps you can connect me with the person/team that is

    > investigating this, and I can contact them via internal channels?

    First, I can't PM anyone. This system permits only Forum Moderators to send PMs. I'm not a FM. Second, even if I could send you a PM, I couldn't give you information about my contact, by an agreement I have with them. Sorry.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-12-01T15:25:41+00:00

    I spent a couple of hours yesterday allowing a Microsoft person to access my computer, but it was evident they had no more idea than I how to deal with the issue. They finished by telling me my computer was running very slowly (surprise, surprise) and that it would only cost me a few dollars to subscribe to their technical support.  As I feel it's their problem, not mine, I declined.

    I first noticed it on my phone, when I discovered I had 4000 of the same single contact.  I downloaded an app to get rid of it there, but it came back, so I have disabled Outlook.com and use the phone's own email.  However, I don't know how to bulk delete the contacts from Outlook on the computer - any ideas anyone?

    Was this answer helpful?

    0 comments