Contact keeps re-appearing despite deleting, multiple copies!

Anonymous
2016-11-15T11:46:11+00:00

I don't know what to do anymore, apart from migrating to google: ONE (and only one so far) of my contacts keep duplicating itself in my people list. No matter how many times I delete it, and where: I tried to delete both online on people.live.com and on the W10 people app. Multiple copies keep reappearing after a few hours.

This has now reached intolerable levels of frustration and I will move everything to google if a reasonable solution is not provided by MS quickly.

Attached a screenshot:

Thank you

maTTeo

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-01-10T15:52:44+00:00

    >> do a hard reset of your Windows Phone for a completely fresh start.

    I started by ditching my WP 6 months ago :)

    And it's not related to the phone sync either (WP or other) as the problem happened even when I unlinked my phone. It's on server side.

    >> ditch your current outlook.com account,

    Does this mean changing the email address? And what about all my Xbox achievements and gametag? Not an option, sorry.

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  2. Anonymous
    2017-01-10T15:47:23+00:00

    Abandoned by Microsoft - definitely.

    I suggest you ditch your current outlook.com account, infected by these problems. Set up a new account and do a hard reset of your Windows Phone for a completely fresh start. I did this six weeks ago and everything is working just fine now.

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  3. Anonymous
    2017-01-10T15:37:11+00:00

    Hi all,

    Anything moving on this? I suspect we are just abandoned.

    Just a reminder, if you have this problem:

    • Please do not mark any answer as "helpful" unless it is a FINAL DEFINITIVE solution to the problem. A mod sending an email for help is nice, but unfortunately it is not a solution alone.
    • Please remember to click on "me too" on the top post to raise interest.

    My old contact has stopped reappearing however another one has started duplicating instead! It's a **** mess.

    Cheers

    maTTeo

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  4. Anonymous
    2016-12-24T13:00:49+00:00

    True, Microsoft will respond and ask a lot of questions about rather irrelevant details.

    However, in my experience, they will never provide any solutions.

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  5. Anonymous
    2016-12-24T05:28:17+00:00

    Hi, I’m facing similar sort of problem however my experience with this site is that it hardly helps. For me this issue is encountered due to migration into new outlook.live.com from 1-Nov-2016, it seems that beta version of this site which is not completely tested but released to wider users. Along with that this decade is known for DATA and by looking at so many issues seems that MS is unable to handle and take care of important user DATA properly.

    So you can try below to order to raise it with Microsoft. I raised once and they are responding by mails at least asking more details relevant to this issue. So hope similarly this 'Help' option will help you... All the best!!

    After login into outlook.live.com click on '?' - Top right side of screen

    At the bottom of the screen you will see 'Help' option - click on it in order to raise this issue to Microsoft support team...

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