Contact keeps re-appearing despite deleting, multiple copies!

Anonymous
2016-11-15T11:46:11+00:00

I don't know what to do anymore, apart from migrating to google: ONE (and only one so far) of my contacts keep duplicating itself in my people list. No matter how many times I delete it, and where: I tried to delete both online on people.live.com and on the W10 people app. Multiple copies keep reappearing after a few hours.

This has now reached intolerable levels of frustration and I will move everything to google if a reasonable solution is not provided by MS quickly.

Attached a screenshot:

Thank you

maTTeo

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2016-11-17T21:35:44+00:00

    Same problem here.

    I synchronize contacts and calendar between MS Outlook 2010 and my Windows Phone 8.1 via an outlook.com account in the cloud.

    (It was pretty stupid of Microsoft not to allow synchronization via bluetooth a USB cable, as this worked perfectly with my previous Nokia phone. If it ain't broken - then don't fix it!)

    In this three way synchronization, my database with 5k contacts got damaged in multiple inexplicable ways.

    Therefore I bulk deleted all contacts in MS Outlook 2010 with the intention to recreate the database (obviously I keep an original database separate from the account linked to the cloud), knowing that the whole process will take weeks.

    The problem is that in outlook.com these deleted contacts somehow come back, creating multiple entries. So I deleted them again and now, after manually (!) purging about 1k contacts, I still have about 9k (with doubles) waiting to be purged.

    Why is there no "purge all" button? Doesn't seem like too much to ask.

    Is there no law against storing people's data when they don't want Microsoft to store it?

    This is not funny because my Windows Phone has ceased to sync properly, apparently due to a problem caused by bulk deletion of data (famous error code 80C805E2). The phone keeps on trying though, draining the battery and ultimately making it utterly useless.

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  3. Anonymous
    2016-11-17T15:41:30+00:00

    Thank you Brian.  I'm happy to assist with account access etc as needed.

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  4. Brian Tillman [Outlook MVP 2007-2019] 25,920 Reputation points
    2016-11-17T15:29:24+00:00

    I passed this thread on to a contact I have on the Outlook.com team. I'll report any response.

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  5. Anonymous
    2016-11-17T14:41:26+00:00

    I left mine over night, I now have 69 copies of the same contact:

    I couldn't fit any more on the screen!  Please Microsoft take a look at this.

    Thanks!

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