Using aliases from the new Outlook app for Android

Anonymous
2015-06-17T21:32:04+00:00

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-10-16T19:38:54+00:00

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias"  you want to use when sending emails. See the steps below on how to do it:

  1. Login in Outlook.com.
  2. Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

    ![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

   4. Choose how would you like to receive your code.

   5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

 

   6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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  1. Anonymous
    2016-01-28T08:47:28+00:00

    I would like to add my voice to this thread.

    I have logged the missing alias feature with Microsoft via feedback & noted that there are MANY requests/complaints about this missing feature in the Android app going back months!

    I have 3 aliases on my Outlook account; 1 for serious stuff (alias1), 1 for personal/social (alias2),  & 1 for work specific stuff (alias3). From the web portal I can send from any; on the Android app, not only can I only send from the main account alias1; but it also replies to previously replied responses using either alias1 or alias3, ignoring alias2 & with no option to change it!! I seem to have no control over which!!

    I used to rely on Virgin.net email where I could have as many alias mailboxes as I liked & could add each to IMAP as an account & maintain control that way.

    I moved to Outlook.com because it was separate from my old ISP; aliases work great on the web browser interface, but if I add each Outlook alias as a different account in the Android app then my internal storage gets pillaged because it will contain multiple copies of the content, 1 for each account, not just the content for that alias.

    I have trusted that MS would see fit to fixing this bug for months/years since there is such a body of complaint about it on feedback but still no joy.

    Do I really need to move away from using Outlook.com to get a properly working app experience?

    Many thanks in advance.

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  2. Anonymous
    2016-01-28T11:40:57+00:00

    I too have alias problems with the Android App.

    Logged in with my @outlook.com which was migrated from a @live.com account.

    Even though on the web and app the @outlook account is the default/primary, on the android app I cannot send emails with the @outlook.com account.

    The only option available on the "From" is @live when starting a new email or when replying to emails sent to the @outlook alias.

    For this single issue I still rather use the Gmail app on Android for my Outlook account.

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  3. Anonymous
    2016-01-28T12:59:22+00:00

    Hi Joao,

    Thank you for posting your query on Microsoft community.

    I understand your concern nad will certainly help you with the issue.

    To assist you better,please answer the questions below:

    1. Does the issue occur on browser as well?
    2. Which version of app you are using?
    3. Did you make any changes prior to the issue?

    Please get back to us with the answers to assist you accordingly.

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  4. Anonymous
    2016-01-28T13:14:30+00:00

    Hello,

    1. No, the browser recognizes correctly my @outlook account as default
    2. 2.0.25 (108) mainline
    3. Just installed the app fresh, no changes whatsoever

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