Using aliases from the new Outlook app for Android

Anonymous
2015-06-17T21:32:04+00:00

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2016-10-16T19:38:54+00:00

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias"  you want to use when sending emails. See the steps below on how to do it:

  1. Login in Outlook.com.
  2. Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

    ![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

   4. Choose how would you like to receive your code.

   5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

 

   6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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  1. Anonymous
    2016-10-07T09:23:29+00:00

    Stopped working. 

    :(

    A new update to outlook android app and now I can send emails just from my main account, not aliases.

    :(

    The aliases are in advanced  settings, it's possible to define one as 'default' but then nothing.

    :(

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  2. Anonymous
    2016-10-07T12:23:40+00:00

    This is getting a little embarrassing. The first bug report is over 15 months old and it hasn't even been properly acknowledged. You do know that this was a feature that worked just fine 16 months ago in the old app, right?

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  3. Anonymous
    2016-10-08T02:32:27+00:00

    Hi,

    Let us isolate the concern by answering the following questions:

    • Are you trying to add an email account and use it as an alias to your Outlook.com account? If not, can you be more specific on what exactly you want to do?
    • Have you tried removing the alias you want to use from the email account and re-add it again?
    • Can you post a screenshot of "how you want to change the alias in sending email"?

    Keep us posted.

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  4. Anonymous
    2016-10-08T11:38:42+00:00

    This thread was originally about the Outlook app for Android. (It wasn't about outlook.com. The confusion is understandable and the fault of Microsoft's nomenclature.) The question was about its ability to facilitate sending from an alias email address, period (not based on which kind of account one has in the app). (Though if it is dependent on which type of account one has, the app needs to make that apparent; it by no means does that now.) "Add alias" is clearly presented as a feature (screenshot 1). No alias appears (screenshot 2). Yes, removing and readding had been tried multiple times. About a year and a half now - no progress apparent, and MS techs (or their messengers at least) still seemingly unfamiliar with the inconsistency. Thanks for your attention. We'd appreciate clear communication on the status of this feature that you show in the Android app but which doesn't work.![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8fe8c66d-2501-48b4-aa72-e78d4b0ba9c8)![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=6fcbdef2-8763-40ac-9d50-9327aaee1d44)

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