Using aliases from the new Outlook app for Android

Anonymous
2015-06-17T21:32:04+00:00

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2016-10-16T19:38:54+00:00

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias"  you want to use when sending emails. See the steps below on how to do it:

  1. Login in Outlook.com.
  2. Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

    ![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

   4. Choose how would you like to receive your code.

   5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

 

   6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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  1. Anonymous
    2015-06-18T12:52:49+00:00

    Hi,

    Thank you for posting your query on Microsoft Community.

    I understand the inconvenience you experienced as you are not able to send email from different alias. I am glad to guide you through the solution. Kindly follow the below steps:

    Step 1: Kindly try to use Outlook.com in browser and see if you are able to send the email through different alias. Refer the below link use alias on Outlook.

    http://windows.microsoft.com/en-US/windows/outlook/add-alias-account

    Step 2: If it works in browser then there can be problem with account configuration in Outlook app.

    Try to reconfigure account in Outlook app and see whether it works. Refer below link to reconfigure Outlook account:

    http://windows.microsoft.com/en-us/windows/outlook/to-go

    Step 3: If issue still persist try to uninstall and reinstall the Outlook app on your phone and see if it works.

    For your downloading files issue, I would like to know some information so that we can help you better.

    1. Are you trying to download email attachments or any other file?
    2. Are you getting any error message while downloading the file?

    Hope this information helps and post back to us with updated issue details. We will be glad to assist.

    Thank you.

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  2. Anonymous
    2015-06-18T20:00:55+00:00

    I have tried all of that and it is still not working. I also use the new Outlook app on a tablet that has 2 completely different accounts, and that one lets me choose which account to 'send from' when composing a new email, but not the aliases that exist for 1 of the accounts. It appears that Microsoft forgot to add this function in the new app.

    As for the downloading issue, the app will not let me download any type of email attachment to my device. This applies to both my phone and my tablet. I do not get any error messages. I can successfully view the files from within the Outlook app but there is no option to save to my device and I cannot find the attachments anywhere when going through the file folders on both my devices. Again, Microsoft forgot to add this feature to the new app. Both of my devices have the exact same issues and other people in the forums have the same problem, too. I have even tried adding my Outlook account to my Gmail app and files still won't download, even though files from my Gmail account download to my device without any issues.

    Please update the app and bring these features back.

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  3. Anonymous
    2015-06-30T01:41:53+00:00

    I'd greatly appreciate it if you could let me know whether Microsoft is currently working on bringing these two features back to the new Android app. Thanks.

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    3 people found this answer helpful.
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  4. Anonymous
    2015-07-01T14:29:00+00:00

    Hi,

    Thank you for your reply. I appreciate your efforts toward fixing the issue. Sometime in application all the functionalities doesn’t works same as it works in browser. We regret that downloading attachment and changing alias doesn’t works in new Outlook app. To use all functionality you need to use Outlook in browser.

    You can also give feedback/suggestion about this feature in Feedback option under Settings option in Outlook application.

    Hope this information helps. Please feel free to reply in case you face any other issues with Windows in future.

    Thank you.

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