Using aliases from the new Outlook app for Android

Anonymous

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias" you want to use when sending emails. See the steps below on how to do it:

Login in Outlook.com.
Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

4. Choose how would you like to receive your code.

5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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93 additional answers

Anonymous

2016-05-03T21:32:15+00:00

Finally - a solution that works. Thank you very much.
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Anonymous

2016-04-20T07:40:37+00:00

Hello, it has been almost a year now since this question was posted, and I still can't seem to use aliases in the Outlook for Android App. Is there any way to use aliases now, or is the app still broken?

Thank you.

EDIT: Even though Support doesnt seem to have been able to find a solution, I found that changing my primary alias in browser and then removing and re-adding the whole account on Android now lets me use both my old and new primary alias to send emails, so at least there's a temporary solution.
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Anonymous

2016-04-15T09:58:06+00:00

You have not been clear if you had Office Outlook.

You can save as a pdf file. If MYOB can't save as pdf, you can setup a printer to print to pdf.

There is always Print Screen, then open Paint and save the document as a picture.
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Anonymous

2016-04-15T06:17:14+00:00

Being unable to use my ALIAS (and it was Microsoft who promoted me to set this up instead of a whole new account/email address) has made it impossible to utilise MYOB's direct email process as it requires the OUTLOOK AP as opposed to the browser. This means that any invoices, statements etc that I send to clients displays the wrong address which is highly inappropriate and confusing.

I have no idea how to get around this problem. I pay good money to use MYOB and I cannot utiise one of it's primary functions. The alternative requires saving and attaching to email via browser or worse in the case of a statement, printing and scanning the document. A totally ludicrous situation.
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