Using aliases from the new Outlook app for Android

Anonymous

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

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Anonymous

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias" you want to use when sending emails. See the steps below on how to do it:

Login in Outlook.com.
Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

4. Choose how would you like to receive your code.

5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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93 additional answers

Anonymous

2016-06-18T21:49:07+00:00
just installed the android app. looks like its still not fixed eh?

to the microsoft support guy... STOP READING THROUGH THE MANUALS AND DO THE FOLLOWING!!!!!!

in web browser.
1. create a normal outlook.com account.
2. add a few new aliases (at least 2!!!)
3. write a new email.
4. tap on the main email address to show a drop down of your aliases to make sure it works.
5. log out.
in android phone.
1. GET YOURSELF AN ANDROID PHONE!
2. install outlook android app from the play store.
3. login to your newly created account.
4. write a new email.
5. tap on the "from".
6. how many entries/aliases can you see? please post your screenshot.
thank you for reading.
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Anonymous

2016-05-10T11:46:52+00:00

I had a similar experience with the Android phone I just bought. I solved it by setting up the Outlook Android app with the Hotmail account I didn't want to use. This time, the app picked up the alias I wanted to use, which is an outlook.com one. The only downside is that I don't think I can switch between these aliases when sending email. However, I don't need to switch though others on this discussion may want to.

So, again, my solution was to setup with the email I didn't want to use rather than the one I did, which (of course) allowed me to use the email alias I wanted to use.

Seth
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Anonymous

2016-05-03T21:50:49+00:00

Should you delete the app first off your android, or update the browser default email first?
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