Using aliases from the new Outlook app for Android

Anonymous

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias" you want to use when sending emails. See the steps below on how to do it:

Login in Outlook.com.
Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

4. Choose how would you like to receive your code.

5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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93 additional answers

Anonymous

2016-10-07T09:23:29+00:00

Stopped working.

:(

A new update to outlook android app and now I can send emails just from my main account, not aliases.

:(

The aliases are in advanced settings, it's possible to define one as 'default' but then nothing.

:(
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Anonymous

2016-10-07T01:19:53+00:00

3 monts after and the problem pressists!

Cant still select alias to send an e-mail from Outlook Mobile android!

Are you guys from microsoft sleeping? This looks like the skype assistence!!!!
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Anonymous

2016-07-18T00:58:01+00:00
Hi,

We apologize for the inconvenience that occurred to you.

I recommend you to contact support from the option provided in your Outlook.com app.

To access support from within the app, follow the steps below.
- Tap 'Settings' in your Outlook app.
- Tap 'Help & Feedback'
- Tap 'Contact Support'
Please post this query on https://outlook.uservoice.com

Regards,

Jesinta Rozario
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Anonymous

2016-07-05T11:53:55+00:00

Agreed. This is so frustrating because parts of the phone app show the aliases in the account settings, but when you go to compose an email, only the primary address is available to select from.

In the app settings menus:

under "Accounts" --> aliases are visible under the advanced settings tab

under "Mail" --> Default setting only has primary email available to choose from. No other aliases.
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