Using aliases from the new Outlook app for Android

Anonymous
2015-06-17T21:32:04+00:00

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2016-10-16T19:38:54+00:00

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias"  you want to use when sending emails. See the steps below on how to do it:

  1. Login in Outlook.com.
  2. Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

    ![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

   4. Choose how would you like to receive your code.

   5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

 

   6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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  1. Anonymous
    2015-06-18T12:52:49+00:00

    Hi,

    Thank you for posting your query on Microsoft Community.

    I understand the inconvenience you experienced as you are not able to send email from different alias. I am glad to guide you through the solution. Kindly follow the below steps:

    Step 1: Kindly try to use Outlook.com in browser and see if you are able to send the email through different alias. Refer the below link use alias on Outlook.

    http://windows.microsoft.com/en-US/windows/outlook/add-alias-account

    Step 2: If it works in browser then there can be problem with account configuration in Outlook app.

    Try to reconfigure account in Outlook app and see whether it works. Refer below link to reconfigure Outlook account:

    http://windows.microsoft.com/en-us/windows/outlook/to-go

    Step 3: If issue still persist try to uninstall and reinstall the Outlook app on your phone and see if it works.

    For your downloading files issue, I would like to know some information so that we can help you better.

    1. Are you trying to download email attachments or any other file?
    2. Are you getting any error message while downloading the file?

    Hope this information helps and post back to us with updated issue details. We will be glad to assist.

    Thank you.

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