Using aliases from the new Outlook app for Android

Anonymous

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

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Anonymous

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias" you want to use when sending emails. See the steps below on how to do it:

Login in Outlook.com.
Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

4. Choose how would you like to receive your code.

5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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93 additional answers

Anonymous

2017-03-09T10:58:18+00:00

Didn't work for me. Followed all the steps. Opened Outlook app. Created a new message. Alias not there.

:-(
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Anonymous

2017-02-27T23:34:35+00:00

I also have an Office 365 for business account. I don't have the "From" line in my email body either.

I removed the account and re-added it but this did not resolve the issue.

It would appear that this has not been resolved for Office365 users.

MICROSOFT, PLEASE WORK ON THIS AS A PRIORITY. WE HAVE BEEN WAITING FOR TWO YEARS+.
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Anonymous

2017-02-27T18:39:38+00:00

I have an Outlook.com account.

I read somewhere that MS is merging the different account types, I'm not sure.

One thing I think is different is that it shows in the list of my accounts a Outlook and a Exchange account.

Both have the same email address.

Again, I'm not sure how it was before because it's not usual to look into these MS oddities.
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Anonymous

2017-02-27T18:23:35+00:00

What kind of account do you have?

I have a Office 365 for Business account.

The "from" line (with the dropdown "v") does not appear in new messages for me.

And my connected account in Office 365 does not appear in Advanced Settings like your picture shows.

(My connected account is a gmail account. Is that the problem? If so, why? MS?)
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