Using aliases from the new Outlook app for Android

Anonymous

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias" you want to use when sending emails. See the steps below on how to do it:

Login in Outlook.com.
Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

4. Choose how would you like to receive your code.

5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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93 additional answers

Anonymous

2016-02-03T01:37:09+00:00

Same problem folks! Now my business contacts keep getting my personal email address and are confused! And because you've made the old app totally dead I can't even ride out the bugs with the old version.

It works on my desktop, and on my browsers as it should. New app will not allow me to send OR reply as my business alias which is NOT ideal.
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Anonymous

2016-01-28T13:14:30+00:00
Hello,
1. No, the browser recognizes correctly my @outlook account as default
2. 2.0.25 (108) mainline
3. Just installed the app fresh, no changes whatsoever
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Anonymous

2016-01-28T12:59:22+00:00
Hi Joao,

Thank you for posting your query on Microsoft community.

I understand your concern nad will certainly help you with the issue.

To assist you better,please answer the questions below:
1. Does the issue occur on browser as well?
2. Which version of app you are using?
3. Did you make any changes prior to the issue?
Please get back to us with the answers to assist you accordingly.
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Anonymous

2016-01-28T11:40:57+00:00

I too have alias problems with the Android App.

Logged in with my @outlook.com which was migrated from a @live.com account.

Even though on the web and app the @outlook account is the default/primary, on the android app I cannot send emails with the @outlook.com account.

The only option available on the "From" is @live when starting a new email or when replying to emails sent to the @outlook alias.

For this single issue I still rather use the Gmail app on Android for my Outlook account.
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