Using aliases from the new Outlook app for Android

Anonymous
2015-06-17T21:32:04+00:00

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

***Post moved by the moderator to the appropriate forum category.***

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2016-10-16T19:38:54+00:00

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias"  you want to use when sending emails. See the steps below on how to do it:

  1. Login in Outlook.com.
  2. Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

    ![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

   4. Choose how would you like to receive your code.

   5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

 

   6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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  1. Anonymous
    2016-02-06T18:06:23+00:00

    Listen, Ron.

    The issue is: 'User cannot select alias to send email in Outlook app for Android.'

    Steps to reproduce:

    1)Create an account on Outlook.com

    2)Create an alias on Outlook.com

    3)Download and install the Outlook.com app for Android

    4)Link the Outlook app for Android to your Outlook.com account

    5)Compose an e-mail

    6)Click on the 'From' dropdown menu

    Actual result: See only the default address associated with the account.

    Expected result: See default and alias addresses associated with the account.

    If another representative from Microsoft tells this community to "Just change the default e-mail address on Outlook.com," then I think the implication that this very significant usability problem is low-priority would be obvious.

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  3. Anonymous
    2016-02-06T15:28:54+00:00

    This is exactly the issue

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  4. Anonymous
    2016-02-06T15:28:07+00:00

    Yes business is alias to my personal acct.

    I just told you it works fine in browser, and my desktop version of outlook.  It IS set to default but the new Android app is forcing it to send from the primary account with no option.  

    Davin

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