Using aliases from the new Outlook app for Android

Anonymous

I'm having trouble using the new Microsoft Outlook app to send e-mails from different aliases under the same account. I have my primary (and original) e-mail added, but when I compose a new message, it no longer gives me all my other e-mail aliases from the drop-down function to choose a different "send from" address (not Gmail or another service, but simply aliases within the same Microsoft account). The old app had them on the drop-down when composing a new e-mail, this one doesn't. I've tried adding my other aliases as other accounts, but it simply tells me that this account has already been added (which it has, but not the aliases).

This along with the now non-existent option to download files directly to my device is making me dislike this new app. I feel like a perfectly good app has been ruined for nothing. It might look fancier but does not work as well and is more confusing that it needs to be.

Any help is appreciated.

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Anonymous

Hi,

To better assist you, we suggest to use your Outlook.com account to manage the "Alias" you want to use when sending emails. See the steps below on how to do it:

Login in Outlook.com.
Once done, click the gear icon at the top right.

![](https://learn-attachment.microsoft.com/api/attachments/c0215f0e-4591-406f-8bf9-8f9c58bcf3d7?platform=QnA)

3. Click **Options,then inConnected accounts,**hit Manage or choose a primary alias.

![](https://learn-attachment.microsoft.com/api/attachments/f8f76a67-6747-4538-8b44-807703d81800?platform=QnA)

4. Choose how would you like to receive your code.

5. Once done, click Add email, then choose "Add an existing email address as a Microsoft account alias"

6**.**Open your Outlook application again, then try to send an email and choose the alias that you added.

Let us know how it goes.

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93 additional answers

Anonymous

2015-11-21T22:29:01+00:00

I'm glad this feature was added to the Outlook for Android App. Let's hope MS offers thr same feature on iOS very soon
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Anonymous

2015-10-31T04:52:18+00:00
From what I can understand, the problem is that the preference of alias that we set on our "desktop/browser" accounts is only selectively picked up by the new Outlook for Android app.

**So even as the emails we send out via the browser interface are from ****@xyz.com, the Outlook account address is all that the app picks up.

The solution seems to be to open up your desktop browser, and go over to Account Settings, which are at account.live.com and then change your settings there by:
1. Going to Home>Your Info>Manage your sign-in email or phone number
(you will be asked to verify yourself with a code that gets send to your listed contact phone or email)
1. On the "Manage your account aliases" screen, you need to add the new email alias(make sure you verify ownership of the address), then set the new alias as primary using "Make Primary".
Look out for the email notifications that confirm this alias change
1. Next, go to you phone and add the new account to your Outlook app on the phone. You will need to enter the <new alias> as username/email and the <existing password> of your outlook/live/hotmail account as the password.
I'd also suggest that you delete the existing email profile ( outlook/live/hotmail account)from your Outlook for Android App to avoid confusion later.

Just to check, compose a new message, and the from field should show ONLY the alias option.

Worked for me on 31/10/2015

Hope this helps

Karan
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Anonymous

2015-10-19T16:40:37+00:00

I had the same problem. However once I logged into microsoftonline.com and changed the login ID for the user to one of the missing alias email accounts, then all of the aliases became available to me on the Outlook App for Android. I haven't tried changing the login ID back to where it was before, to see if the workaround "sticks", but I suspect simply changing the account profile made it compatiable with the new Outlook for Android App.

It should be noted that the Settings - Advanced - Add Alias is not operational on the Outlook for Android App. Logging into the Admin portal as I described seems to be a workaround to resolve the issue.
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Anonymous

2015-10-03T20:07:44+00:00

Same problem here...jeez, is that hard make an app that actually works fine like the old one?
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