Can't edit contact details in Outlook Live

Anonymous
2016-08-09T23:09:11+00:00

Since Microsoft "upgraded" Outlook Live a month or so ago, I've had problems editing details, such as email addresses and phone numbers, for people in my Contacts list. For instance, one contact's first name, last name, personal email, cell phone and two home phone numbers are editable: if I wanted to, I could put my cursor in the box and delete or type over them. But for some reason, the business number, which is no longer valid since the person is no longer employed, can't be deleted. The box is grayed out, and when I try to highlight the number with my mouse in order to delete it, the mouse doesn't work. This is true for other contacts in my list as well. Has anyone else had this baffling and frustrating problem?

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2016-11-16T18:02:14+00:00

    We have many folks reporting this, I've even initiated a support incident. The support folks really have no clue and just keep asking me pointless questions like I've never used a computer before.

    Microsoft you need to get your **** together, this is just one of the MANY issues with this new email client and you seem to be doing nothing about it. The Android Outlook app is a joke as well, you can edit the contacts on the phone but next sync overwrites your changes.

    I've just about had enough of the the 'new' Microsoft, I'm thinking it's just about time to go back to Google.

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  2. Anonymous
    2016-11-17T10:25:44+00:00

    I was going to do some testing of this to find it where the problem is (I am sure Microsoft have already done this testing and deemed it a "feature".

    1. This happens in ever browser
    2. In Outlook settings the People/Connect to social networks settings page fails (in every browser)

    1. I have no idea how to delete contacts

    I give up, hello Gmail

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  3. Anonymous
    2016-11-26T22:00:50+00:00

    I have a problem in my people.live.com where I have multiple entries for one contact. Some are completely editable (or can be completely deleted) but some just "stick around" and can't be edited or deleted.

    If I click on one of these "stuck" contacts, I can ask it to "add contact" and then, once I've done that, I can "delete contact" but as soon as I do that, the entry reappears! Aaaaargh!

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  4. Anonymous
    2017-02-01T16:14:49+00:00

    ever since moving to new outlook from Hotmail, the contacts have been very difficult to use.  the edit option does not show, multiple personal emails occur and you cant delete the obsolete one.

    From the looks of this list of complaints, it doesn't appear Microsoft considers this something worth correcting.

    MICROSOFT:

    PLEASE PAY ATTENTION TO YOUR USERS COMPLAINTS AND FIX THE ISSUES YOU HAVE FORCED UPON THEM. 

    If this is the direction Microsoft is taking now, it may be time to reconsider the value of their stock.  They look like they are sliding down in areas that are required to maintain the reputation of a growing company.

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  5. Anonymous
    2017-02-01T16:21:16+00:00

    ever since moving to new outlook from Hotmail, the contacts have been very difficult to use.  the edit option does not show, multiple personal emails occur and you cant delete the obsolete one.

    Sadly, you nailed it.

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