Can't edit contact details in Outlook Live

Anonymous
2016-08-09T23:09:11+00:00

Since Microsoft "upgraded" Outlook Live a month or so ago, I've had problems editing details, such as email addresses and phone numbers, for people in my Contacts list. For instance, one contact's first name, last name, personal email, cell phone and two home phone numbers are editable: if I wanted to, I could put my cursor in the box and delete or type over them. But for some reason, the business number, which is no longer valid since the person is no longer employed, can't be deleted. The box is grayed out, and when I try to highlight the number with my mouse in order to delete it, the mouse doesn't work. This is true for other contacts in my list as well. Has anyone else had this baffling and frustrating problem?

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2018-04-27T13:46:17+00:00

    Would be nice if you shared a link.

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  2. Anonymous
    2018-04-27T12:12:10+00:00

    Where is your post?

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  3. Anonymous
    2018-04-27T05:17:45+00:00

    I have determined what causes this problem and posted a details on why it happens in separate thread. HTH

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  4. Anonymous
    2018-03-02T01:55:25+00:00

    I am using People live on my desktop which syncs to phones and IPad. Trying to edit a contact is crazy or eliminate a dup. How can we unlink. I think all of the problems are linked contacts. Skype and facebook are the villians. How can I unlink and then erase a gray person.

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  5. Anonymous
    2018-03-02T00:08:04+00:00

    I am having the same issue of not being able to just update a contact with new contact information.  I was able to add the new information but Outlook Contacts retained the old information which is INVALID.  I ended up having to delete the entire contact and re-enter it just to have current information at my fingertips.  

    • Do you get any error message when you try to edit the contact details?   NO ERROR MESSASGES
    • How exactly are you trying to access your contacts? Is it through People app (Desktop) or through a web based interface (https://people.live.com)?   USING A DESKTOP
    • Are the contact that you are trying to edit linked to any social account? NOT LINKED TO ANY SOCIAL MEDIA, THIS ACCOUNT IS FOR BUSINESS PURPOSES ONLY
    • Is the issue specific to a particular contact?  NO, IT IS NOT ISOLATED TO A SPECIFIC CONTACT.

    Please advise.

    Thank you,

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