This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Since Microsoft "upgraded" Outlook Live a month or so ago, I've had problems editing details, such as email addresses and phone numbers, for people in my Contacts list. For instance, one contact's first name, last name, personal email, cell phone and two home phone numbers are editable: if I wanted to, I could put my cursor in the box and delete or type over them. But for some reason, the business number, which is no longer valid since the person is no longer employed, can't be deleted. The box is grayed out, and when I try to highlight the number with my mouse in order to delete it, the mouse doesn't work. This is true for other contacts in my list as well. Has anyone else had this baffling and frustrating problem?
Organizing and accessing contact information in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I can’t even delete a duplicated contact. It only lets me delete the duplicated entry I need to keep, not the one it created for some reason with half the information.
I have the same problem and this is unusable and unacceptable. I can't change or edit any contact information. I use for business with 2,800 contacts. It is pretty much useless now for what I need to do.
Same issue here, can't edit certain contact fields. I can't believe Microsoft would release a product with such a deficiency. This along with so many other products being thrown out the door full of bugs is starting to make me want to go back to the Google line of products.
I have the exact same problem and I am just wondering if their is a solution to this very annoying issue yet?
I am using a win 10 laptop and https://people.live.com and I am not connected to any social accounts.
Hi,
To get better clarity on the issue please answer the questions below:
- Do you get any error message when you try to edit the contact details?
- How exactly are you trying to access your contacts? Is it through People app (Desktop) or through a web based interface (https://people.live.com)?
- Are the contact that you are trying to edit linked to any social account?
- Is the issue specific to a particular contact?
Please get back to us with the above information so that we can assist you further.
Thank you.
Re: Question has reply: Can't edit contact details in Outlook Live
Susan Wald
Wed 8/10/2016 10:59 AM
To: Microsoft Community (MicrosoftAnswers@microsoft.com)
Hello Juzar,
Thanks for your reply. Here are my answers to your questions:
<Do you get any error message when you try to edit the contact details?>
No. I just can't alter the details in certain boxes.
<How exactly are you trying to access your contacts? Is it through People app (Desktop) or through a web based interface (https://people.live.com)?>
I sign in to my Outlook Mail account. Then I click on the grid (dropdown menu) and select "People". That brings up Outlook People.
<Are the contact that you are trying to edit linked to any social account?>
I think so, but I have no social media accounts.
<Is the issue specific to a particular contact?>
No, other contacts in my list also have some grayed-out boxes.
Regards,
Susan