Can't edit contact details in Outlook Live

Anonymous

Since Microsoft "upgraded" Outlook Live a month or so ago, I've had problems editing details, such as email addresses and phone numbers, for people in my Contacts list. For instance, one contact's first name, last name, personal email, cell phone and two home phone numbers are editable: if I wanted to, I could put my cursor in the box and delete or type over them. But for some reason, the business number, which is no longer valid since the person is no longer employed, can't be deleted. The box is grayed out, and when I try to highlight the number with my mouse in order to delete it, the mouse doesn't work. This is true for other contacts in my list as well. Has anyone else had this baffling and frustrating problem?

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77 answers

Anonymous

2017-04-21T06:30:33+00:00

Eight months later. Still broken. Shamefully bad.
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Anonymous

2017-04-16T09:21:23+00:00

Something that worked for me was that I noticed that some of the contacts were linked (this appears in the menu bar at the top of the screen along side New, Manage, Delete etc.). If you break the links between the contacts by clicking on the cross next to each linked account, you then edit (or delete) each contact individually.

I think this may have occurred on my account where I have multiple outlook accounts set up on my iphone, that have then been uploaded to the server.
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Anonymous

2017-03-17T12:39:28+00:00

Sigh.... typical Microsoft these days. Bush league software riddled with bugs.

And I feel sorry for anybody coming to answers.microsoft.com for any kind of help.

If I'm Googling for an answer I pretty much always ignore any results from this site. Some of the community answers are helpful, but the responses from Microsoft are thin, frequently useless, and then they go dark.

"We're listening to and value your feedback"

Yeah, right.

And exactly why should we, the customers, be trying to sort this crap out?

It's a bug. Fix it.
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Anonymous

2017-03-14T16:52:26+00:00

While not a fix, I found another work around. Since I also have an Office 365 account, I have access to the full Outlook application. I downloaded, installed, and got it sync'd with my Hotmail/Live account. So far I can edit any Contact I've tried from the full Outlook application. The updates are reflected within minutes on the Live People app. The weird thing is the Contact on the Live People app is still missing the Edit button, so for some reason there are Contacts stuck in this weird state. So far I haven't noticed anything different about them vs. any other Contact that is editable from Live, but I'll keep looking. There are many more views of the data available from the full Outlook application so perhaps something will be revealed there.
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Anonymous

2017-03-14T11:28:36+00:00

Outside of the ignorance by Microsoft on these contact editing issues, other display issues, commercials in my Inbox and the amount of junk mail I now receive, I've happily switched 90% of my accounts over to GMail.
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