Can't edit contact details in Outlook Live

Anonymous
2016-08-09T23:09:11+00:00

Since Microsoft "upgraded" Outlook Live a month or so ago, I've had problems editing details, such as email addresses and phone numbers, for people in my Contacts list. For instance, one contact's first name, last name, personal email, cell phone and two home phone numbers are editable: if I wanted to, I could put my cursor in the box and delete or type over them. But for some reason, the business number, which is no longer valid since the person is no longer employed, can't be deleted. The box is grayed out, and when I try to highlight the number with my mouse in order to delete it, the mouse doesn't work. This is true for other contacts in my list as well. Has anyone else had this baffling and frustrating problem?

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

77 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-06-20T10:59:13+00:00

    I have the same problem.  I can edit everything except phone numbers and emails - I can add but not delete.  Even overwriting doesn't work - it just saves the new information along with the old, leaving the old as default - not what I need or want!  The only workaround I have found is to create a new contact with the necessary information and delete the old one - but this isn't feasible when you have a large number of updates to make, and it shouldn't be necessary anyway.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-06-16T10:33:46+00:00

    Now 10 months....and still broken.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-05-02T03:54:12+00:00

    I experienced this same issue and had success with the following work around:

    Go to the Mail tile and start a new email.

    In the To field, start typing the offending address (the one that shows up in the untouchable gray box).

    When the offending address shows up as a suggestion, hit the X next to it to remove it from the suggestion list.

    Go back to the People tile and the gray box should be gone.

    Hope this works for you.

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  4. Anonymous
    2017-04-21T16:25:35+00:00

    This happened to me also!  I tried editing in the Outlook app and the web app and it didn't work in either!  Frustrating:(

    Was this answer helpful?

    0 comments
  5. Anonymous
    2017-04-21T08:19:00+00:00

    I couldn't agree more!!

    How difficult can it be to fix this??

    Was this answer helpful?

    0 comments