Can't edit contact details in Outlook Live

Anonymous
2016-08-09T23:09:11+00:00

Since Microsoft "upgraded" Outlook Live a month or so ago, I've had problems editing details, such as email addresses and phone numbers, for people in my Contacts list. For instance, one contact's first name, last name, personal email, cell phone and two home phone numbers are editable: if I wanted to, I could put my cursor in the box and delete or type over them. But for some reason, the business number, which is no longer valid since the person is no longer employed, can't be deleted. The box is grayed out, and when I try to highlight the number with my mouse in order to delete it, the mouse doesn't work. This is true for other contacts in my list as well. Has anyone else had this baffling and frustrating problem?

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2018-05-30T08:19:49+00:00

    If the 192 people potentially subscribed here can vote on uservoice.com it could get it up to 576 extra votes which might catch more attention to get it fixed. The problem reported Nov 2017 on uservoice https://outlook.uservoice.com/forums/284136-outlook-com/suggestions/32168911-bug-outlook-people-contacts-email-addresses-be is where to do your voting. I hope it is not duplicated reported on uservocie as well.

    It has been suggested posting on uservoice.com could be more effective by Rey Cam Microsoft Agent Moderator.  The uservocie.com site is supposed to be a "Product Management Platform".

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  2. Anonymous
    2018-05-13T20:48:07+00:00

    maybe the new version will have it fixed... fingers crossed, but not holding my breath!

    I just did a test in "beta" mode and posted result that existing corrupted entries are still unfixable. Contact export; delete; and then import, will mess up user defined contact lists so I don't count that as a viable solution.

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  3. Anonymous
    2018-05-13T04:25:22+00:00

    There's no ability to edit and correct a new address - and you can't delete either.

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  4. Anonymous
    2018-04-28T02:27:18+00:00

    Thanks ScottR-au. You've well represented the issue. Now let's see if MS actually do anything about it. maybe the new version will have it fixed... fingers crossed, but not holding my breath!

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  5. Anonymous
    2018-04-28T02:20:58+00:00

    You can find it thread Here (you could also have found it by clicking my name and looking and my last topic - just sayin)  if anyone find a browser where you can edit the grayed out boxes or does not create the problem please share your OS version and browser version in this thread.  I am betting one does not exist as at Apr 28, 2018. I created these screen shots using current outlook.com beware there is a  beta version I have not tested it on that version yet.

    Please include a screen shot of outlook.com (if you find it greyed out boxes suddenly become editable) as a new version of the interface is moving from out of beta soon.

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