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Since Microsoft "upgraded" Outlook Live a month or so ago, I've had problems editing details, such as email addresses and phone numbers, for people in my Contacts list. For instance, one contact's first name, last name, personal email, cell phone and two home phone numbers are editable: if I wanted to, I could put my cursor in the box and delete or type over them. But for some reason, the business number, which is no longer valid since the person is no longer employed, can't be deleted. The box is grayed out, and when I try to highlight the number with my mouse in order to delete it, the mouse doesn't work. This is true for other contacts in my list as well. Has anyone else had this baffling and frustrating problem?
Organizing and accessing contact information in Outlook.com
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Thanks ScottR-au. You've well represented the issue. Now let's see if MS actually do anything about it. maybe the new version will have it fixed... fingers crossed, but not holding my breath!
You can find it thread Here (you could also have found it by clicking my name and looking and my last topic - just sayin) if anyone find a browser where you can edit the grayed out boxes or does not create the problem please share your OS version and browser version in this thread. I am betting one does not exist as at Apr 28, 2018. I created these screen shots using current outlook.com beware there is a beta version I have not tested it on that version yet.
Please include a screen shot of outlook.com (if you find it greyed out boxes suddenly become editable) as a new version of the interface is moving from out of beta soon.
Would be nice if you shared a link.
Where is your post?
I have determined what causes this problem and posted a details on why it happens in separate thread. HTH