Calendar event showing up the wrong timezone

Anonymous
2015-03-16T12:28:08+00:00

Hi there, I refer to the screenshots below. The user, Pamela, sends out a calendar invite to both Jeff and Kok Guan, specifying the correct timezone UTC +0800. However, what Jeff views this event on his Mac running on Yosemite 10.10.2 is the UTC +0000 timezone, Monrovia, Reykjavik. The time indicated is displayed 6am instead of the actual 2pm, despite showing a notification that the event will commence at 2pm on Jeff's Mac. How do i go about correcting/removing the UTC +0000, Monrovia, Reykjavik, timezone stamp. Appreciate some help with this. Thanks!

Regards

Kenny

Outlook | MacOS | Legacy Outlook for Mac | For business

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Answer accepted by question author
Anonymous
2015-05-27T18:59:07+00:00

Unfortunately, the server update won't fix existing meetings automatically.  However, users MAY be able to fix it themselves if they find the original meeting invitation (could be in Deleted Items) and re-accept the meeting(s) with the "UTC" time zones.  (Let us know if that works.)

If that doesn't work, they will have to ask the organizer to re-send the invitation.  (Organizer just has to open the meeting on his/her calendar and click "Send Update." Make sure to "Edit Series" if it is a recurring meeting.)

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  1. Anonymous
    2015-07-14T20:16:13+00:00

    Hi John,

    For this recurring appointment, the original appoitnment *did* show a time zone of Chetumal.  I'll include a screen shot of that in my next post.  Here is the ICS of the appointment.

    BEGIN:VCALENDAR

    VERSION:2.0

    PRODID:-//Microsoft Corporation//Outlook for Mac MIMEDIR//EN

    METHOD:PUBLISH

    BEGIN:VTIMEZONE

    TZID:Chetumal

    X-ENTOURAGE-CFTIMEZONE:America/Cancun

    X-ENTOURAGE-TZID:117

    BEGIN:STANDARD

    TZOFFSETFROM:-0500

    TZOFFSETTO:-0500

    DTSTART:16010101T000000

    END:STANDARD

    END:VTIMEZONE

    BEGIN:VEVENT

    UID:0AA2BE2DE9A3463BA6458A62782F6C680

    X-ENTOURAGE_UUID:87181CD8-CAAF-4A3D-9605-5DD510E5F8E3

    DTSTAMP:20150714T195822Z

    DTSTART;TZID=Chetumal:20140623T083000

    DTEND;TZID=Chetumal:20140623T090000

    LAST-MODIFIED:20150714T195823Z

    SUMMARY:Beth's Team Meeting

    DESCRIPTION:202-750-5555\n

    LOCATION:company East Conference room

    ORGANIZER:MAILTO:******@companyname.com

    SEQUENCE:11

    RRULE:FREQ=WEEKLY;INTERVAL=1;BYDAY=MO;WKST=SU

    EXDATE;TZID=Chetumal:20140818T083000

    EXDATE;TZID=Chetumal:20141222T083000

    EXDATE;TZID=Chetumal:20150216T083000

    EXDATE;TZID=Chetumal:20150406T083000

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Lisa

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Dan

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Monisha

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Pete

      lastname";PARTSTAT=DECLINED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Maggie

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Phoebe

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Michael

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Alexandra

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Keira

      lastname";PARTSTAT=NEEDS-ACTION:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Beth

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Molly

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=OPT-PARTICIPANT;RSVP=FALSE;CN="Zach

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=OPT-PARTICIPANT;RSVP=FALSE;CN="Kat

      lastname";PARTSTAT=NEEDS-ACTION:MAILTO:******@companyname.com

    X-MICROSOFT-CDO-BUSYSTATUS:BUSY

    X-MICROSOFT-CDO-ALLDAYEVENT:FALSE

    X-MICROSOFT-DISALLOW-COUNTER:FALSE

    X-MICROSOFT-CDO-INSTTYPE:1

    BEGIN:VALARM

    ACTION:DISPLAY

    DESCRIPTION:REMINDER

    TRIGGER;RELATED=START:-PT00H15M00S

    END:VALARM

    END:VEVENT

    BEGIN:VEVENT

    UID:0AA2BE2DE9A3463BA6458A62782F6C680

    X-ENTOURAGE_UUID:52459447-8680-4F83-B555-8AB413DBDF6D

    RECURRENCE-ID;TZID=Chetumal:20140721T083000

    DTSTAMP:20150714T195823Z

    DTSTART;TZID=Chetumal:20140721T083000

    DTEND;TZID=Chetumal:20140721T090000

    LAST-MODIFIED:20150714T195823Z

    SUMMARY:Beth's Team Meeting

    DESCRIPTION:202-750-5555\n

    LOCATION:company East Conference room

    ORGANIZER:MAILTO:******@companyname.com

    SEQUENCE:11

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Lisa

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Keira

      lastname";PARTSTAT=NEEDS-ACTION:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Emily

      lastname";PARTSTAT=NEEDS-ACTION:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Beth

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Alexandra

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Phoebe

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Pete

      lastname";PARTSTAT=DECLINED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Maggie

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    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Michael

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Monisha

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    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Molly

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Dan

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=OPT-PARTICIPANT;RSVP=FALSE;CN="Zach

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=OPT-PARTICIPANT;RSVP=FALSE;CN="Kat

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    X-MICROSOFT-CDO-BUSYSTATUS:BUSY

    X-MICROSOFT-CDO-ALLDAYEVENT:FALSE

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    BEGIN:VEVENT

    UID:0AA2BE2DE9A3463BA6458A62782F6C680

    X-ENTOURAGE_UUID:86F04069-FE39-4AB7-AC4B-EF2FB3E4FAF0

    RECURRENCE-ID;TZID=Chetumal:20140728T083000

    DTSTAMP:20150714T195823Z

    DTSTART;TZID=Chetumal:20140728T083000

    DTEND;TZID=Chetumal:20140728T090000

    LAST-MODIFIED:20150714T195823Z

    SUMMARY:Beth's Team Meeting

    DESCRIPTION:202-750-5555\n

    LOCATION:company East Conference room

    ORGANIZER:MAILTO:******@companyname.com

    SEQUENCE:11

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Pete

      lastname";PARTSTAT=DECLINED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Emily

      lastname";PARTSTAT=NEEDS-ACTION:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Alexandra

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Molly

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Monisha

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Beth

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Lisa

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Maggie

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Dan

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Keira

      lastname";PARTSTAT=NEEDS-ACTION:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Michael

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Phoebe

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=OPT-PARTICIPANT;RSVP=FALSE;CN="Zach

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    X-MICROSOFT-CDO-BUSYSTATUS:BUSY

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    BEGIN:VEVENT

    UID:0AA2BE2DE9A3463BA6458A62782F6C680

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    RECURRENCE-ID;TZID=Chetumal:20140915T083000

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    SUMMARY:Beth's Team Meeting

    DESCRIPTION:202-750-5555\n

    LOCATION:company East Conference room

    ORGANIZER:MAILTO:******@companyname.com

    SEQUENCE:11

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Lisa

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      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Maggie

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Phoebe

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Keira

      lastname";PARTSTAT=NEEDS-ACTION:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Monisha

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Molly

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    ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE;CN="Michael

      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

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    ATTENDEE;ROLE=OPT-PARTICIPANT;RSVP=FALSE;CN="Kat

      lastname";PARTSTAT=NEEDS-ACTION:MAILTO:******@companyname.com

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      lastname";PARTSTAT=ACCEPTED:MAILTO:******@companyname.com

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      lastname";PARTSTAT=NEEDS-ACTION:MAILTO:******@companyname.com

    X-MICROSOFT-CDO-BUSYSTATUS:BUSY

    X-MICROSOFT-CDO-ALLDAYEVENT:FALSE

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    END:VEVENT

    BEGIN:VEVENT

    UID:0AA2BE2DE9A3463BA6458A62782F6C680

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    DTSTART;TZID=Chetumal:20141020T083000

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    SUMMARY:Beth's Team Meeting

    DESCRIPTION:202-750-5555\n

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    ORGANIZER:MAILTO:******@companyname.com

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  2. Anonymous
    2015-07-14T21:10:33+00:00

    Here is the original meeting visible as it appears in Outlook 15.11.2

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  3. Anonymous
    2015-07-15T01:40:12+00:00

    Hi Dave,

    Unfortunately, I am doubtful we can fix that particular meeting. The .ics file shows that the meeting series has been modified 11 times and there are 4 instances that were "exceptions" (single modified or cancelled occurrences).  In other words, that meeting has been through a lot of history, and it's impossible to tell what sequence of interactions there have been between Windows, Exchange, mobile, and Mac.  Your screenshot shows "Organizer Meeting," but you referred to someone else as the calendar owner -- are you the one who sent the original invite, or are you a delegate to the meeting organizer?  At this point, the only thing I can suggest is to have the organizer resend the invite -- open the series from the calendar, make a small harmless change to it (like a space in the subject), and resend it to the invitees.  

    There is one other possible solution. If you by chance have an invite for this meeting -- maybe in Deleted Items -- and that invite shows the original correct time zone, you can re-accept it.

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  4. Anonymous
    2015-07-15T12:38:25+00:00

    My main worry was finding a part of Outlook that still has the Chetumal issue to make sure it was 100% fixed.  If this is a fluke, so be it.  I'll fix that fluke for my user.  If I find any more instances, I'll report them.  Thanks.

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