Did February 2017 Office 365 update break Outlook Search?

Anonymous
2017-03-14T00:36:33+00:00

I upgraded 2 computers to the Office 365 February update: https://support.office.com/en-us/article/What-s-new-and-improved-in-Office-2016-for-Office-365-95c8d81d-08ba-42c1-914f-bca4603e1426?ui=en-US&rs=en-US&ad=US

Ever since then search is broken in Outlook on both computers - any search returns no results.  Windows 10 search outside Outlook works fine.  I've rebuilt the index, used ScanPST.exe and tried other things at https://lookeen.com/blog/how-to-fix-outlook-2016-search-problems and https://support.office.com/en-us/article/Reset-indexing-by-rebuilding-your-Instant-Search-catalog-213a2728-0ef4-427a-9bb2-aed329a59b17 but the problem remains on both computers.  

Did February 2017 Office 365 update break Outlook Search?

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2017-03-28T14:37:06+00:00

Hello everyone,

There is an updated build that was just released. Please turn auto updates back on, install the latest build & confirm that it fixed the issue.

Gen

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  1. Anonymous
    2017-03-16T11:02:28+00:00
    1. Download Microsoft Office Configuration Analyzer Tool 2.2 and see if the issue can be fixed using the tool.
    2. Run the Support and Recovery Assistant (SaRA) tool and see if the issue can be resolved (Please note, you need to use the Office 365 for Business account to run this tool).

    Aaron, could you please provide links to the corresponding tools for Office 365 Home?

    Thanks

    Pete

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  2. Anonymous
    2017-03-16T12:39:53+00:00

    I have used a POP account on the same version Outlook as yours to do tests but cannot reproduce the issue. I have done some research and found the Allow service to interact with desktop option may cause the issue. Please refer to the following article to disable the Allow service to interact with desktop option on the Windows Search service and see if the issue can be fixed.

    Windows Search service setting results in no matches found in Outlook.

    The Windows Search service maneuver doesn't work - search within Outlook still doesn't work.  Using services.msc the the Allow service to interact with desktop option was already off.

    Aaron Zhu MSFT: Have you tried a computer using iCloud?  

    Other posters experiencing this problem: are you using iCloud?

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  3. Anonymous
    2017-03-16T13:33:26+00:00

    I don´t use cloud services for outlook. My Outlook.pst is a local file and I use POP3 accounts for mail.

    But I use OneNote (Microsoft cloud) and this is included in search.

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  4. Anonymous
    2017-03-16T14:45:16+00:00

    hello

    I suffer of the same problem. How did you manage to revert to a previous Office version ? 

    thanks

    jfp

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