Did February 2017 Office 365 update break Outlook Search?

Anonymous
2017-03-14T00:36:33+00:00

I upgraded 2 computers to the Office 365 February update: https://support.office.com/en-us/article/What-s-new-and-improved-in-Office-2016-for-Office-365-95c8d81d-08ba-42c1-914f-bca4603e1426?ui=en-US&rs=en-US&ad=US

Ever since then search is broken in Outlook on both computers - any search returns no results.  Windows 10 search outside Outlook works fine.  I've rebuilt the index, used ScanPST.exe and tried other things at https://lookeen.com/blog/how-to-fix-outlook-2016-search-problems and https://support.office.com/en-us/article/Reset-indexing-by-rebuilding-your-Instant-Search-catalog-213a2728-0ef4-427a-9bb2-aed329a59b17 but the problem remains on both computers.  

Did February 2017 Office 365 update break Outlook Search?

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Anonymous
2017-03-28T14:37:06+00:00

Hello everyone,

There is an updated build that was just released. Please turn auto updates back on, install the latest build & confirm that it fixed the issue.

Gen

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  1. Anonymous
    2017-03-14T01:07:30+00:00

    Hi Mickey,

    This issue was posted to the Service Health Dashboard (SHD) as incident EX94603 starting at Friday, February 24, 2017, at 1:48 PM UTC. The user experience of this incident is: Users are not receiving mailbox search results as expected.

    More info: This issue may impact Outlook online mode, Outlook on the web and eDiscovery.

    Tenant administrators can view current information and updates on SHD at the link here

    https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx.

    For affected customers to easily identify the information here, this thread will be closed. We will update to the primary thread below once the issue is resolved or you can obtain the most recent information from SHD.

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_other/office-365-outlook-search-not-working-help/17bd8fca-0308-4c6e-9fb4-06d12e2bd0c1

    If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM).

    Thanks,

    Erick

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  2. Anonymous
    2017-03-14T09:42:41+00:00

    Hi Mickey,

    Thanks for the private message.

    After checking your email address, I found it’s not an Office 365 for Business account, right? If so, the issue you’re encountering should not be related to the incident Erick mentioned above. We didn’t receive reports regarding the issue caused by updates. Based on your description, the issue may be related to specific client side. To troubleshoot it, please firstly try the steps below and see if the issue can be fixed.

    1. How to fix Outlook Search problem.

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the download you receive from the third-party linked sites or any support related to the download or the downloaded technology. If you need support relating to the third party technology, please contact the manufacturer directly.

        2. Run Outlook in safe mode by holding the Windows key and press R, then typing outlook.exe /safe in the open field and click OK.

        3. Download Microsoft Office Configuration Analyzer Tool 2.2 and see if the issue can be fixed using the tool.

    If the issue persists, I’d like to collect some information for investigation:

    1. May I know if the email account you provided via private message is the affected account? Did you configure it onto Outlook via POP?
    2. I noticed “I use iCloud to sync with an iPhone. That has screwed up Outlook in the past”, could you please share more details about this?
    3. In the Outlook client, navigate to File > Office Account, please let us know the detailed version of your Outlook.
    4. Can you manually search out those items in your Inbox?
    5. Some screenshots of the symptom.

    Any updates will be appreciated.

    Best Regards,

    Aaron

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  3. Anonymous
    2017-03-14T12:44:52+00:00

    After checking your email address, I found it’s not an Office 365 for Business account, right? 

    Wrong.  I have hundreds of email addresses.  It is a bit shocking that Microsoft just assumes that customers will use the same email address for every purpose.  If you are trying to look up an account rather than communicate with someone, state that and accomplish the purpose you state.

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  4. Anonymous
    2017-03-14T12:51:57+00:00

    And now that the instant locking of this thread is reversed, can we roll back to the January 2017 Office version and fix this without losing all our settings?

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